DUA TeleClaim Call Schedule
If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please review the Call Schedule below before calling. Adhering to this schedule will help ensure that everyone gets through to the TeleClaim Center in a timely manner.
| If the last digit of your Social Security Number is: | Assigned Day to Call TeleClaim is: |
|---|---|
| 0, 1 | Monday |
| 2, 3 | Tuesday |
| 4, 5, 6 | Wednesday |
| 7, 8, 9 | Thursday |
| Any last digit | Friday |
TeleClaim Services
You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone.
TeleClaim Center Hours
Shorter waiting times can be expected later in the week.
TeleClaim Center Telephone Numbers
To reach the DUA Unemployment Insurance TeleClaim Center:
Call the Teleclaim Center at 1-877-626-6800
if you are calling from the following area codes:
351, 413, 508, 774, and 978.
Call the TeleClaim Center at 617-626-6800
if you are calling from any other area code.
If You Want an Update on Your Check
You can obtain the same information available to TeleClaim Center staff.
- Call the TeleClaim Center
- Press #1 (for English) and then press #2 for current claims information
If You Want to Apply for Direct Deposit
- Go to: Electronic%20Payment to learn more
- Call the TeleClaim Center
- Press #1 (for English) and then press #2 for current claims information
If You Need Information About Your Claim or Help with a Problem
Questions you have about your claim will be answered by the telephone center staff.
- Call the TeleClaim Center
- Press #1 (for English) and then # 4 for customer assistance
If You Need to Change Your Address or Provide Additional Information
If your address changes during the time you are collecting unemployment insurance benefits, you may call the TeleClaim Center to notify DUA of the change.
- Call the TeleClaim Center
- Press #1 (for English) and then # 4 for customer assistance
To Send Mail to the TeleClaim Center
If there are forms you must return to the TeleClaim Center, you will be given the address by your claims agent or claims adjuster.
Resolving Your Problems
The staff and management of the TeleClaim Center are committed to answering your questions, responding to your concerns, and resolving your problems.
However, if you have a question that cannot be answered by the telephone center agent, or a problem that cannot be resolved to your satisfaction, please contact the Problem Resolution Unit.