Assistance Programs for Massachusetts Residents
Where to find help, information and referrals

The Commonwealth of Massachusetts and partner organizations provide a wide range of services to help individuals who have exhausted or may soon exhaust their unemployment insurance claim. Unemployed individuals may be eligible for assistance to meet basic needs as well as other services such as health care, counseling, employment and training assistance, and more. You can either call 2-1-1 to learn about a broad range of resources or contact these agencies and organizations directly to inquire about their programs.

2-1-1 is available 24 hours a day, 7 days a week and is staffed by counselors that can get you the help you need.

All calls are free and confidential. Trained counselors can assist you with almost any challenge such as child care options,
workforce retraining, mental health issues, or housing and rental assistance.

Mass 2-1-1 is available 24 hours a day, 7 days a week. 

The Mass 2-1-1 TTY number is 508-370-4890.

Learn more about Mass 2-1-1 »

Mass 2-1-1 Resource Locator »

2-1-1 Flyer

For the convenience of claimants, this information is provided in English and nine other languages. 

English pdf format of ma_assistance_programs.pdf
English Text Version txt format of ma_assistance_programs.txt
Spanish pdf format of 2-1-1 Spanish
Programas de auxílio para residentes de Massachusetts  pdf format of 2-1-1 Portuguese
Chinese pdf format of 2-1-1 Chinese
Vietnamese pdf format of 2-1-1 Viet.pdf
Haitian Creole pdf format of 2-1-1 Haitian Creole
Russian pdf format of 2-1-1 Russian
Italian pdf format of 2-1-1 Italian
Khmer pdf format of 2-1-1 Khmer.pdf
Laotian pdf format of 2-1-1 Lao.pdf