File by phone
Call the TeleClaim Center at 1-877-626-6800 if you are calling from the following area codes: 351, 413, 508, 774, and 978.
Call the TeleClaim Center at 617-626-6800 if you are calling from any other area code.
How to obtain services by telephone
When you call the Unemployment Insurance TeleClaim Center, you will press a number on your telephone to choose the service you require. Depending on which service you require, you may be asked to call back at another time if all agents qualified to answer your question are busy.
I. You will be prompted to select: If you are calling to file an extended unemployment benefits claim, press 1 now. If not, press 2.
II. You will then be asked to select English or another language.
III. These options will then be available to you.
- To file a new Unemployment Insurance claim or to reopen and existing claim, press 1.
- For immediate information on the status of your check or claim certification, press 2.
- To sign up for Direct Deposit or to cancel or change existing Direct Deposit information, press 3.
- For customer assistance, to resolve a problem, to provide a social security number for a dependent child, or to change your address, press 4.
- For information on the unemployment insurance program, how to file for benefits, and how to obtain job search and retraining assistance, press 5.
You can listen to recorded information on the unemployment insurance program and obtain the addresses and telephone numbers of the nearest Career Center providing reemployment services and information on training opportunities.
DUA TeleClaim Center Hours
Shorter waiting times can be expected after 2:00 p.m.and later in the week.
Calling the TeleClaim Center makes it easy to:
- File a new claim for benefits
- Reopen an existing claim
- Be interviewed if there are issues that affect your eligibility
- Resolve problems with your claim
- Obtain up-to-date information on the status of your claim and benefit payment check
When you call the TeleClaim Center, you will be asked to enter your social security number and the year you were born—using the numbers on a touch-tone telephone. You will then be transferred to an agent who will take the information necessary to file your claim.