If you worked in Massachusetts and move to another state, your unemployment insurance claim will be what is known as an "interstate claim." (Claims filed by Massachusetts workers who live in Massachusetts are known as "intrastate" claims.)

Your claim will still be subject to Massachusetts law and to the same requirements as if you were still living in the Commonwealth.

In general "interstate" claims differ from "intrastate" claims in only three main areas.

  • When, where, and how to file an interstate claim.
  • How to contact DUA for help with your claim.
  • What to do when you have an interstate claim and you move.

When, Where, and How to File an Interstate Claim

When you move out-of-state, you must contact the nearest unemployment insurance office in your new state of residence to file a claim against Massachusetts.

Some states allow you to file your claim by telephone, while others require you to visit an office in person. In order to ensure that you receive the full benefits to which you are entitled, it is recommended that you file your claim during your first week of total or partial unemployment, just as you would in Massachusetts.

How to Contact DUA for Help with Your Claim

Instead of calling the DUA TeleClaim Center, you will be contacting the DUA Interstate Department with questions about your claim. The telephone number is 617-626-6140.

What to Do When You Have an Interstate Claim and You Move

If your mailing address changes you must request a Form IB1 from your local unemployment office to avoid a delay in receiving your checks. Address changes cannot be accepted by telephone, unless you are moving within your state of residence.

To Get Information on Your Benefit Check

If you have a question about your check you may call the "check status" service at 617-626-6800 for an update on your claim. If the system indicates that your check has been issued and you have not received it within 10 business days, call the Interstate Department at 617-626-6140. You will be mailed forms, which must be returned to DUA before a replacement check can be authorized. If you need further assistance with anything related to your interstate claim, call the Interstate Department.

Using TeleCert and WebCert to sign for your benefits

Interstate claimants can file for weekly UI benefits using WebCert or TeleCert. To eliminate time "on hold" and the costs involved calling DUA from out-of-state, interstate claimants can call the Interstate Department at 617-626-6140 to set up a Personal Identification Number (PIN).  A PIN is necessary in order to use TeleCert and WebCert.