An overpayment occurs when you receive benefits (monies) to which you were not entitled.
Repayment is required in all cases where you are determined “at fault” for the overpayment because you failed to provide required information, or if you provided erroneous information. If you fail to repay an “at fault” overpayment, an interest penalty, at the rate of 1% per month, will be assessed against the outstanding overpayment balance. You are responsible for repaying the original overpayment and any assessed interest penalty.
If the overpayment was not your fault and repayment would present a financial hardship, you may request a waiver. The TeleClaim Center can send you a “Request for Waiver of Overpayment” application, which requires completing information on your income, financial assets and property. You must complete the form, providing all of the information requested, and send it to the Overpayment Recovery Unit for a determination. If your waiver request is denied, you have the right to a further appeal.
If you are unable to repay the entire amount of your overpayment in full, you may contact the Overpayment Recovery Unit to establish a Repayment Agreement. DUA will recoup overpayments by withholding any new weekly unemployment benefits to which you may be entitled. Also, DUA will intercept any Massachusetts state income tax refund due to you to recover an un-repaid overpayment.