In most cases a hearing will be the only opportunity you have to personally present evidence in support of your claim for UI benefits. The review examiner, the person who conducts DUA hearings, will base the decision solely on testimony and evidence presented at the hearing. Therefore, it is important for you to prepare thoroughly for your hearing so that you can present the best possible case to support your claim.

At your hearing, you have the right to be represented by a lawyer or any other person you believe will be able to assist you in presenting your case. If you want legal representation and cannot afford to pay an attorney, local legal service agencies may be able to help you.
 

The Massachusetts Bar Association may also be able to refer you to a lawyer who handles unemployment insurance cases. Because of the time it may take to obtain a lawyer and prepare your case, if you decide that you want a lawyer, you should arrange for representation as soon as you are informed of your disqualification. Do not wait until you are given the actual date of your hearing.
 

Hearings Department

Hearings Interactive Voice Response System (IVRS): 1-617-626-6561

Hearings main lines

Boston: 1-617-626-5200
Lawrence: 1-978-738-4400
Brockton: 1-508-894-4777
Springfield: 1-413-452-4700