Sign Up for Direct Deposit

From the main IVRS menu, select option 3 for direct deposit. Follow the voice prompt and enter the information using the keypad on your telephone. Do not enter dashes between the numbers.

Set Up Direct Deposit By Phone

1. Select option 1 from the direct deposit menu.
2. Enter your nine (9)-digit Social Security Number.
3. Enter your four (4)-digit TeleCert Personal Identification Number (PIN). Your PIN was selected at the time you initiated your unemployment claim.
4. Enter the nine (9)-digit routing number of your financial institution. This number is located at the bottom of your check. See sample check below.
   Do not use a deposit slip to verify the routing number. The nine (9)-digit routing number should start in the range of 01-12; 21-32 or 61-72. It must not start with a 5. If you want your benefits deposited into your statement savings account, contact your financial institution for the routing and account number.
5. Enter your entire account number followed by the pound (#) sign. This number follows the routing number and is also located at the bottom of your check. See sample check below. Do not include the check number.
6. Select the type of account -- 1 for checking or 2 for statement savings (passbook accounts are not eligible). Please verify that your account is still active and has not been closed, if you have not used it in a while.
7. You will be asked to confirm your approval of direct deposit by certifying several statements. This completes your direct deposit signup process.
8. Be sure to wait until you hear a "Thank You" message confirming your request before you exit the call.

Please note that direct deposit does not replace your weekly certification of your eligibility for unemployment benefits. You must continue to certify your eligibility for weekly benefits through TeleCert by calling 1-617-626-6338 or through Webcert at www.mass.gov/dua/webcert .

Cancel Direct Deposit

1. Select option 2 from the direct deposit menu.
2. Enter your nine (9)-digit Social Security Number.
3. Enter your four (4)-digit TeleCert Personal Identification Number (PIN).
4. Be sure to wait until you hear a message confirming that your direct deposit has been cancelled before you exit the call.

Please note that direct deposit cancellation will take effect immediately. Subsequent benefit payments, if eligible, will be sent via check.

Change Direct Deposit Information

1. Select option 3 from the direct deposit menu.
2. Then, follow steps 2 through 8 in the "Set Up Direct Deposit" section above. Be sure to enter your new account information.

1. Login to WebCert using your username and password.
2. Select the option to set up, cancel or change direct deposit.
3. Complete the information on the Direct Deposit Authorization Screen. Do not enter dashes between the numbers.
i) Enter your nine (9)-digit Social Security Number
ii) Select the type of transaction - set up, change or cancel direct deposit. If
you choose to cancel direct deposit, you do not need to
enter your financial information
iii) Enter the nine (9)-digit routing number of your financial institution and your
bank account number (do not enter the check number). See sample check
below.
Do not use a deposit slip to verify the routing number. The nine (9)- digit
routing number should start in the range of 01-12; 21-32 or 61-72. It must not
start with a 5. If you want your benefits deposited into your statement savings
account, contact your financial institution for the routing and account
number.
iv) Select the type of account - checking or statement savings (passbook
accounts are not eligible). Please verify that your account is still active and
has not been closed, if you have not used it in a while.
4. Confirm your request by certifying the four (4) statements.
5. Submit your request.
6. Wait until you receive a confirmation page before you exit the Direct Deposit Authorization Screen. To perform other transactions at any time or after you complete your direct deposit request, simply click the "Return to Online Services" button.

* Other claimants can select the telephone option above or register for online services before using the web option (there is a short waiting period after you register before you can use online services). Claimants certifying by mail are not eligible for direct deposit.