- During the week claimed, did you look for work?
If Yes, press 1. If No, press 9.
- During the week claimed, were you able to work and available for work?
If Yes, press 1. If No, press 9.
- During the week claimed, did you work?
If Yes, press 1. If No, press 9.
(If you answer "yes" to this question, you will be asked to enter the amount of your gross earnings in dollars and cents. Include holiday pay. If you do not know how much you earned, you will need to call again to report your earnings. This may delay your benefits.)
If you make a mistake or want to hear the question repeated, press the * button.
Be sure to stay on the line until you are told your weekly claim filing is complete.
Make a note of your TeleCert calls in the space provided in your pamphlet-and remember to call every week that you are claiming benefits.
To reactivate your claim
If you do not claim benefits for even one week because you returned to work or for another reason, your claim will "close." You may reactivate it by calling the DUA TeleClaim Center, Monday through Friday, from 8:30 am to 4:30 pm.
Call one of these numbers to speak to a claims agent:
- Call 1-877-626-6800 from area codes 351, 413, 508, 774 and 978.
- Call 1-617-626-6800 from any other area code