Telephone Services

DUA provides convenient telephone service through the automated telephone system and through agents in the call centers.  . 

UI Phone Listing By Activity

Main phone number listings.  

UI Problem Resolution

(UI) Problem Resolution assists you with questions about your claim status, and other issues. 

UI Walk-In: Boston location only

Resources are available in this location to help individuals with their unemployment claim.  

Find a Career Center Near You

Unemployed individuals can access a variety of job assistance services, including working with experienced career counselors, attending workshops and short-term training, develop your resume, write cover letters, and more. 

Finding a Legal Representative

Free legal services are available to low-income individuals across the state.  

Federal and State Agencies - Contact Information

Listing of state and federal agencies. 

Questions or Issues Regarding your UI Claim

The Department of Unemployment Assistance (DUA) strives to provide prompt and courteous service. We understand that during peak periods, it may be difficult to get through our TeleClaim Center. So we've provided another way for claimants to get in touch with us. Please choose one of the following Unemployment Insurance (UI) topics that relates to you. Be sure to select the right topic to ensure the quickest response to your question. Generally, most emails will be answered within 2 - 4 business days.

If you don't have a specific question about your claim, we recommend that you check our UI Online for Claimants page as most information and updates are provided there.