Telephone Services

DUA provides convenient telephone service through the automated telephone system and through agents in the call centers.  . 

UI Phone Listing By Activity

Main phone number listings.  

UI Problem Resolution

(UI) Problem Resolution assists you with questions about your claim status, and other issues. 

UI Walk-In: Boston location only

Resources are available in this location to help individuals with their unemployment claim.  

Find a Massachusetts Career Center Near You

Unemployed individuals can access a variety of job assistance services, including working with experienced career counselors, attending workshops and short-term training, develop your resume, write cover letters, and more. 

Finding a Legal Representative

Free legal services are available to low-income individuals across the state.  

Federal and State Agencies - Contact Information

Listing of state and federal agencies. 

Do you have questions regarding the UI Hearings process?

You have been disqualified from collecting benefits and do not understand the appeal process and/or how to appeal the decision. You can file an appeal on UI Online.

- Issues with claims FAQs