For claimants who were determined by the Division of Unemployment Assistance (DUA) not to be entitled to Unemployment Insurance (UI) benefits for a limited number of weeks due to the receipt of remuneration.  If you disagree with the determination, then you have the right to file an appeal.


1. Why was I disqualified due to the receipt of remuneration?
2. Do I have to file a new claim?
3. I was not filing my weekly claims via Telecert or Webcert while my claim was being processed.  What should I do?
4. In my case the period of disqualification has already ended. I have been filing my weekly claims every week by phone (Telecert) or internet (Webcert) since I originally filed my unemployment claim.  Will I receive benefits for the weeks not covered by the disqualification?
5. My notice states that my disqualification will end on a date at some point in the future.  What do I do to make sure that I receive benefits after the disqualification ends?
6. My disqualification notice states that I was overpaid.  What should I do?

 

 

1. Why was I disqualified due to the receipt of remuneration?
Under UI law you cannot receive UI benefits and certain separation pay (termination, severance or dismissal pay or pay in lieu of notice) from your former employer for the same weeks.  If you are disqualified from receiving UI benefits because you received separation pay, your benefit year will be extended by the same number of weeks you were disqualified.

 

 

2. Do I have to file a new claim?
No.  Once you file a claim it's good for one year. Once the period of disqualification ends, assuming you meet all other eligibility requirements, you will be entitled to receive unemployment benefits.

 

 



3. I was not filing my weekly claims via Telecert or Webcert while my claim was being processed.  What should I do?
Contact the Teleclaim Center at (617) 626-6800 so that your claim can be updated.

 

 

4. In my case the period of disqualification has already ended. I have been filing my weekly claims every week by phone (Telecert) or internet (Webcert) since I originally filed my unemployment claim.  Will I receive benefits for the weeks not covered by the disqualification?
Yes. Receipt of the disqualification notice indicates that the eligibility issue has been resolved. In addition to the week(s) covered by the disqualification, the first week for which you are eligible to receive a benefit is your "waiting period" and you will not receive a payment for that week either. The law requires all recipients to serve the waiting period. Typically, the waiting period will be the first week after your disqualification ends.  Other than the period of disqualification and the waiting period, benefits will be paid for any other weeks you have claimed.
 

  • If you signed up for direct deposit (more than nine days prior to the issuance of your payment) then your retroactive payments will be deposited within 48 hours (excluding weekends and holidays).
  • All payments not direct-deposited are made by check and mailed the day after the disqualification notice was mailed (excluding Sunday’s and most holidays).

 


5. My notice states that my disqualification will end on a date at some point in the future.  What do I do to make sure that I receive benefits after the disqualification ends?
You have two options:
 

  • Continue filing your weekly claims via Telecert or Webcert.  If you file your weekly claims without interruption, then once the period of disqualification ends and the waiting period is served, payment will begin automatically. Payments will continue weekly thereafter assuming you file each week and continue to meet all other eligibility requirements.
  • Discontinue filing your weekly claims via Telecert or Webcert.  If you choose this option your claim will close.  Once the period of disqualification ends you will need to contact the Teleclaim Center at 617-626-6800 to reactivate your claim.  You must reactivate the claim before you will be able to file your weekly claims via Telecert or Webcert. It is important to call and reactivate your claim promptly during the week after your disqualification ends so that you can serve the waiting period and receive prompt benefit payment.


6. My disqualification notice states that I was overpaid.  What should I do?   You have the right to appeal the disqualification by requesting a hearing if you disagree with the facts on which the eligibility determination is based, i.e. the reason for disqualification.  Appeal hearings are scheduled and conducted by the DUA Hearings Department. If you choose to request a hearing, any questions you may have about the appeal process should be directed to the Hearings Department.

Once the eligibility determination becomes final (approximately ten days after the eligibility determination was issued), DUA will seek repayment of any overpaid benefits. Information on your claim will be sent to the Overpayment Recovery Unit which can then be contacted to discuss repayment options.

If you have any further questions please contact the Teleclaim Center at 617-626-6800.

 

Review additional FAQs related to:
>Benefits
>Eligibility
>Filing or Reopening a Claim
>Medical Security Program (MSP)
>Taxes
>Issues with Claims
>Direct Deposit
>General Unemployment Questions
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