1. What is unemployment insurance?
2. Where can I get more information about unemployment insurance?
3. How do I close or reopen my claim?
4. What happens if I move from my current address?
5. What happens when my Unemployment Insurance benefits run out?
6. What if I need more training in order to get a new job?
7. Can I get help in conducting my search for a new job?
1. What is unemployment insurance?
Unemployment insurance is temporary income for eligible workers who become unemployed through no fault of their own and who are looking for new jobs. The money for unemployment insurance benefits comes from revenue paid by employers. No deductions are ever made from a worker's paycheck for it.
2. Where can I get more information about unemployment insurance?
Read
Unemployment Insurance: A guide to Benefits and Employment Services 
for more information on the unemployment insurance program.
5. What happens when my Unemployment Insurance benefits run out?
Unemployment Insurance is a temporary benefit program. It is important that you start looking for work right away at the beginning of your claim. Our Career Centers are here to help you. You should take advantage of the many services provided by the Career Centersand most of them at no cost to you. See listing of Career Centers.
6. What if I need more training in order to get a new job?
If you need new skills in order to become re-employed, you may be approved to attend training while you are collecting unemployment insurance benefits.
Section 30 of the Massachusetts Unemployment Insurance Law allows the Division of Unemployment Assistance to waive the "active worksearch" requirement for claimants who meet certain eligibility requirements. This means that claimants can continue to collect their UI benefits while in agency-approved training. During the current period of extended benefits, claimant can apply for Section 30 at any time during the eligibility period. After the period of extended benefits is over, the program will revert back to the original requirements of filing within the 15th compensable weeks.
Under certain circumstances, claimants may be eligible for up to an additional 26 weeks of UI benefits while attending approved training. While Section 30 Training Opportunities may provide additional weeks of unemployment benefits, this does not include payment of actual training costs.
7. Can I get help in conducting my search for a new job?
Help is available at One-Stop Career Centers located throughout Massachusetts. You can learn new job search skills, find out about available training programs, and search for current job opportunities through a variety of resources. Sign up for the Career Center Seminar to learn about the wide variety of services available to help you with your job search.
Review additional FAQs related to:
>Benefits
>Eligibility
>Filing or Reopening a Claim
>Medical Security Program (MSP)
>Taxes
>Issues with Claims
>Disqualification due to the receipt of remuneration
>Direct Deposit
>Assistance with Job Search