1. What is unemployment insurance?
2. Where can I get more information about unemployment insurance?
3. How do I close or reopen my claim?
4. What happens if I move from my current address?
5. What happens when my Unemployment Insurance benefits run out?
6. What if I need more training in order to get a new job?
7. Can I get help in conducting my search for a new job?
 


1. What is unemployment insurance?
Unemployment insurance is temporary income support for eligible workers who become unemployed through no fault of their own and who are looking for new jobs. The money for unemployment insurance benefits comes from contributions paid by employers. No deductions are ever made from a worker's pay to fund it. 


2. Where can I get more information about unemployment insurance?
Read Unemployment Insurance: A guide to Benefits and Employment Services pdf format of A Guide to Benefits and Employment Services
for more information on the unemployment insurance program.


3. How do I close or reopen my claim?
If you wish to close your claim, do not request weekly benefit payments. That will stop your claim automatically. If you wish to reopen your claim, you can do so using UI Online or calling the TeleClaim Center.   


4. What happens if I move from my current address?
Access UI Online or call the TeleClaim Center to update your information. 


5. What happens when my Unemployment Insurance benefits run out?
Unemployment Insurance is a temporary benefit program. It is important that you start looking for work right away at the beginning of your claim. Our Career Centers are here to help you. You should take advantage of the many services provided by the Career Centers and most of them at no cost to you.
See listing of Career Centers .
 

6. What if I need more training in order to get a new job?
If you need new skills in order to become re-employed, you may be approved to attend training while you are receiving  unemployment insurance benefits.

The Training Opportunities Program allows DUA to waive the "active worksearch" requirement for claimants who meet certain eligibility requirements. This means that you can continue to receive UI benefits while in agency-approved training. Application deadlines apply and you should consult the information available online.  Under certain circumstances, claimants may be eligible for up to an additional 26 weeks of UI benefits while attending approved training. While the Training Opportunities Program may provide additional weeks of unemployment benefits, this does not include payment of actual training costs.


7. Can I get help in conducting my search for a new job?
Help is available at One-Stop Career Centers located throughout Massachusetts. You can learn new job search skills, find out about available training programs, and search for current job opportunities through a variety of resources. Sign up for the Career Center Seminar to learn about the wide variety of services available to help you with your job search.

 

Review additional FAQs related to:
>Benefits
>Eligibility
>Filing or Reopening a Claim
>Issues with Claims
>Disqualification due to the receipt of severance pay
>Direct Deposit / Debit Card
>Assistance with Job Search