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Monday to Friday: 7:00am - 10:00pm. Saturday: 7:00am - 3:00pm. Employers can login to report wages, file payments, change address and even authorize access for an agent who does business on your behalf.  
Employers currently registered with DUA must activate their QUEST account first. Please click the Account Activation button and enter your DUA Employer Account Number (EAN) and Activation Password which were mailed to you to begin your account activation. Not registered yet? Register for QUEST.

Our Organization

Key Resources

QUEST Bulletin

o The 2013 TPA Client/Rate file dated 03/22/2013 is now available for TPAs to download. 

o Unemployment Health Insurance Rate (UHI) for 2013:  The UHI Contribution rate will be a flat rate of 0.48 percent for calendar year 2013 and 2012 for all subject employers. The UHI rate “tiers” are still the same at .04 percent and .08 percent for three and four years respectively for newly subject employers per Massachusetts General Law (MGL) 151A.

o 1st Quarter Deferral Option: If you are eligible for a deferral, you must file and make a payment no later than 3:00 p.m. on April 30, 2013. The deferral option will not be available after this date. Deferrals are not available for Third Party Administrators who file in bulk.

o 1st Quarter 2013 Filing Deadline: Employment and Wage Detail Reports and Payments must be submitted by 4/30/2013. Beginning this quarter, late filings will incur a penalty and/or interest charges, as provided under MGL 151A, Section 14P. Employers are encouraged to file in advance of the deadline. To file online, log in and select "Employment and Wage Detail Reporting". 

Who is an Employer?

Employers - Subject (Contributory or Reimbursable) or Non Subject (Subject to DOR Withholding) to Unemployment Insurance conducting business in the Commonwealth of Massachusetts must register on the QUEST system. Not registered yet? Register for QUEST

Financing the Unemployment Insurance Program
1. For Contributory Employers 2. For Reimbursable Employers pdf format of Financing UI: Non-Profit /Government Employees

Who is a Third Party Administrator?

Third Party Administrator - Any person or entity example Certified Public Accountant (CPA,) Payroll Company, Fiscal Intermediaries etc. authorized by an employer to conduct business on their behalf.