QUEST Related Questions

If you did not receive a letter with a temporary password for activation, please send us your DUA ID, company name, address, and your name and phone number. We will call you with the password.
Note: Password credentials will only be released to the employer. Userids and Passwords will not be released to Third Party Administrators.

If you are having difficulty completing the form online to activate your account.  Instructions for entering Owner/Officer data.

If you cannot login with the userid and password that you have.

If you are an employer who is not subject to unemployment taxes and only subject to withholding; like a religious organization (refer to How to Register Religious Organizations), or some non-profit and others that only pay withholding, or if you are a business just starting up in Massachusetts.

If you have a question or need assistance completing the quarterly filing. Step-by-step instructions  are provided on the QUEST website.

If you need assistance with the file formats, refer to Employment and Wage Submission. Also, FTP - TPA Test questions. Other technical issues, please send us an email.

Any payment issues including ACH Debit and Credit. If you wish to pay your Quarterly Contribution via ACH Credit, please complete this form  .

These are questions/issues other than account activation, registration, or wage filing and formats that are specific to your organization. Please provide a brief description.

Please provide specific information about issues you've encountered.

For general feedback about your experience using QUEST.