Secretary Rachel Kaprielian Welcomes You to the Executive Office of Labor and Workforce Development (EOLWD) website.
EOLWD is committed to working on behalf of job seekers, apprentices, union members, claimants, employers, attorneys and researchers.
EOLWD provides a wide variety of programs and services to serve constituents across the Commonwealth. The cornerstone of our services are our network of One-Stop Career Centers and the field offices across the Commonwealth. Additionally, our online services and call centers provide convenient ways for customers to access our services.
This web portal is designed to make it easier for you to find the information you need from us and from the agencies we oversee. Please explore our website to learn about our programs and services. You will find information on workplace safety, workers’compensation, workforce training grants, and economic data that offers detailed information about the state’s labor markets, unemployment figures, and job vacancy reports.
Follow us on:
Jobs Blog http://blog.mass.gov/jobs
Secretary Kaprielian's Biography
Secretary Rachel Kaprielian oversees the Commonwealth’s five labor and workforce regulatory agencies: the Departments of Unemployment Assistance, Career Services, Labor Standards, Industrial Accidents, and Labor Relations. She also manages the Joint Task Force on the Underground Economy and Employee Misclassification, working with the officials in the Patrick Administration and across state government to combat workplace fraud and protect exploited workers. Sec. Kaprielian also oversees Commonwealth Corporation, a quasi-public agency focused on designing and implementing workforce strategies with external partners to address existing skills gaps and keep Massachusetts economically competitive.
Governor Patrick appointed Secretary Kaprielian in January of 2014, bringing to her position an impressive record of achievement and leadership at the top levels of the legal profession, customer service and public sector management.
A lifelong Massachusetts resident, Secretary Kaprielian has a successful track record in customer service and governmental management. From 2008 to 2014, she served as Registrar at the Registry of Motor Vehicles (RMV) Division of the Massachusetts Department of Transportation (MassDOT) where she spearheaded the multi-year strategy to dramatically expand and improve online transactions available to the state’s 4.7 million drivers and their 5.8 million registered vehicles. During her tenure, RMV online transactions more than doubled: from 1.5 million transactions a year in 2008 to 3.5 million transactions in 2013. Moreover, as Registrar, she introduced twenty-four new online transactions which have proven to save customers time and improve their experience. These newer transactions included online booking for road tests, cancelling plates online and pre-staging for new licenses using a web-based application. Kaprielian also initiated and forged a partnership with AAA of Southern New England to expand license and registration renewal services in six of its branches to AAA’s 2.5 million customers at no cost to the customer or to the state. Further, she began to site RMV branches in public buildings and other free or reduced-cost spaces thus saving the agency millions of dollars in expensive private leases. In 2010, in an effort to help customers better navigate phone-based transactions, the RMV launched an expansive and more user-friendly phone system for the Contact Center’s 2 million customers including virtual hold and better and faster customer self -service options. In 2012, Kaprielian launched a modernization effort to design, develop and implement a next generation operational system that will support the statutory documentation and adjudications processes that account for nearly 7 million daily transactions. When fully realized, the new system will mark a revolutionary shift in the way the system’s data is used and shared for its millions of customers and stakeholders.
Prior to her role as Registrar, Kaprielian served from 1995 to 2008 as State Representative for Watertown and Cambridge where she displayed a keen dedication to constituent services, smart business strategy and consumer- friendly policy reform. Kaprielian has advocated for a wide range of issues including municipal and regional organizational reforms, aggressive anti-tobacco policies, early intervention programs for at risk children, expanded and inclusive special education programs, comprehensive pension reform and innovative job training initiatives. Among her many legislative accomplishments, Kaprielian spearheaded reform efforts which enabled cities and towns to join the state's Group Insurance Commission (GIC) to significantly ease the burden of spiraling health insurance costs, an effort which has since resulted in $247 millions (as of June 2014) in savings to municipal budgets. She was the lead sponsor of the 2004 statewide smoking ban in all public places. She was also the lead sponsor of both the 2002 and 2008 Acts that added a 50-cent levy on cigarettes to better fund broad-based and preventative public health initiatives, including the landmark 2006 Massachusetts law ensuring health insurance to all residents.
Secretary Kaprielian earned her B.A. from the College of the Holy Cross. An attorney, she holds a J.D. from Suffolk University Law School, as well as a Master's Degree in Public Administration from the Harvard Kennedy School. A long time civic and community leader, she served two terms as Councilor-at-Large in her hometown of Watertown. She has also served on the boards of numerous community and civic organizations including the Watertown Boys and Girls Club, Blue Cross/Blue Shield Foundation, JFK Library New Frontier Committee and Mount Auburn Hospital. Her personal interests include running, cooking, traveling and enjoying time and adventure with her wonderful friends and family, and most especially, her son Will.