The Conciliation Unit conducts the first proceeding for all contested claims. At the Conciliation level, the parties attempt to resolve the issues in dispute with the help of a DIA Conciliator. If the parties do not reach an agreement, the case may proceed to a Conference before an Administrative Judge. The Conciliation Unit has met its statutory time frame by scheduling Conciliations within 12 business days for receiving a claim or complaint and there has never been a backlog at Conciliation.

If you would like to reschedule or adjust a Conciliation, and you are the moving party, you must contact the Conciliator directly by phone. If you are unsure of which Conciliator has been assigned to your case, please call the Lawrence Regional Office.

TEL: (978) 683-6420
FAX: (978) 683-3137

Sheri Conte, ext. 3953
Sheri.Conte@massmail.state.ma.us

Adam Knight, ext. 3951
Adam.Knight@massmail.state.ma.us