Providers are to document non-cooperation and refrain from commenting on whether the file warrants a reduction. Furthermore, providers are not to close a case file unless they can substantially document non-cooperation and obtain Office of Education and Vocational Rehabilitation (OEVR) approval for closure. Insurers must request authorization of a 15% reduction in writing to the Director of OEVR and a determination is made upon complete review of the case. When a reduction is warranted, the client must either contact OEVR to resume vocational rehabilitation services and upon prompt notification will be sent to the insurer for reinstatement OR the client must file a claim to prove to an Administrative Judge that NO VR of any kind would be appropriate.