Limited English Proficiency (LEP) Services
Multilingual Services coordinates translation and interpretation services for multiple languages, including American Sign Language (ASL).
The Multilingual Services Unit facilitates communication between DCS staff and Limited English Proficiency (LEP) customers by providing interpretation and translation services. The Unit comprises staff who speak: English, Spanish, Portuguese, Vietnamese, Cantonese, Mandarin, Cape Verdean Creole, French, and Italian.
Language Access Plan 1-6-2016 file size 3MB
Language Service Guidelines PowerPoint Presentation file size 5MB
Last Updated March 2015
Flashcard Poster in 38 languages reads "I speak (language)". This can be used to identify the language spoken by the Limited English Proficiency (LEP) customer.
How to Say, “One Moment Please” in Eighteen Common Languages
Find valuable information on Unemployment Insurance Services, Employment Services, Worker’s Compensation and Occupational Safety at Mass.gov.
Career Center Seminar Presentation
Career Center Seminar - Handout Version file size 4MB English
CCS PRESENTATION 8-2016 - Arabic file size 2MB
CCS PRESENTATION 8-2016 - Chinese file size 4MB
CCS PRESENTATION 8-2016 - French file size 4MB
CCS PRESENTATION 8-2016 - Hatian Creole file size 4MB
CCS PRESENTATION 8-2016 - Italian file size 3MB
CCS PRESENTATION 8-2016 - Khmer file size 3MB
CCS PRESENTATION 8-2016 - Korean file size 4MB
CCS PRESENTATION 8-2016 - Laotian file size 4MB
CCS PRESENTATION 8-2016 - Portuguese file size 4MB
CCS PRESENTATION 8-2016 - Russian file size 5MB
CCS PRESENTATION 8-2016 - Spanish file size 5MB
CCS PRESENTATION 8-2016 - Vietnamese file size 4MB
Career Action Plan (CAP) Form - Multi-Lingual
CAP Goal Form - English 8-16
CAP Goal Form - Arabic 09-16
CAP Goal Form - Chinese 09-16
CAP Goal Form - French 09-16
CAP Goal Form - Haitian Creole 09-16
CAP Goal Form - Italian 09-16
CAP Goal Form - Khmer 09-16
CAP Goal Form - Korean 09-16
CAP goal Form - Lao 09-16
CAP Goal Form - Portuguese 09-16.
CAP Goal Form - Russian 09-16
CAP Goal Form - Spanish 09-16
CAP Goal Form - Vietnamese 09-16
State LMI Worksheet 2016 - Multi-Lingual
State LMI Worksheet-Arabic
State LMI Worksheet-Chinese
State LMI Worksheet-French
State LMI Worksheet-Haitian Creole
State LMI Worksheet-Italian
State LMI Worksheet-Khmer
State LMI Worksheet-Korean
State LMI Worksheet-Lao
State LMI Worksheet-Portuguese
State LMI Worksheet-Russian
State LMI Worksheet-Spanish
State LMI Worksheet-Vietnamese
American Sign Language Services (ASL)
If you need to place a call to a customer with a hearing impairment, dial 711. This is the relay number for communication assistance with the hearing impaired customers. An operator will assist in your communication with the customer.
If you receive a phone call from a Deaf customer through the relay operator communicate as you would with hearing customer.
When a Career Center staff needs to request an American Sign Language (ASL) interpreter or CART Services through the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH), follow these guidelines:
Requests are received by the MCDHH Department of Interpreter/CART Services in several ways:
- Online request: This is the preferred way for making requests. The service may not be used for cancellations. https://www.mcdhh.net/request/
- Phone: Requests are received between 8:45 a.m. and 5:00 p.m. at 617-740-1600 VOICE and 617-740-1700 TTY.
- FAX: 617-740-1880 with an Interpreter/CART Request Form
Remember to have the ASL interpreter fill out the American Sign Language Interpreter Form for Career Centers after the interpretation service is completed and to send their billing information directly to the Director of the Multilingual Services by fax to 617-727-8705.
MCHHH will send you a job number for the request. This does not mean you will automatically get an interpreter. As soon as MCDHH has obtained an interpreter, you will be notified. If MCDHH cannot find someone up to 48 hours ahead of time, they will let you know by e-mail and ask you to reschedule. If they do find someone, they will give you the name(s) of the interpreter(s) assigned to that request.
Important: If you need to cancel an ASL interpreter, please contact MCDHH at 617-740-1600. If you know in advance you need to cancel an ASL interpreter, please contact MCDHH at least 48 hours prior to the service date, otherwise the Agency will be billed for the full amount.
Note: MCDHH is the sole provider of American Sign Language (ASL) interpreters. They are highly in demand and so the more lead time you can give them to fulfill your request, the better your odds of getting an interpreter for your desired appointment. Three to four weeks advance notice is ideal.
Career Center Video
Lilianna Leung - 617-626-5475; email@example.com for Cantonese, Mandarin, and Vietnamese
Vitalina Lopes - 617-626-5476; firstname.lastname@example.org for Portuguese, Cape Verdean, and Spanish
Multilingual Services office hours are Monday to Friday from 8:30 AM to 12:00 PM and 1:00 PM to 4:00 PM.
If a multilingual services staff is not available, please leave a message.
For immediate assistance, call the language line services Information can be found on the Intranet.
Director of Multilingual Services
Marisa de la Paz - 617-626-5471