The Office of Multilingual Services strives to ensure meaningful access to all aspects of agency programs, services and activities for all Limited English Proficiency (LEP) customers by providing language expertise, support, and guidance.

Limited English Proficiency (LEP) Services

Multilingual Services coordinates translation and interpretation services for multiple languages, including American Sign Language (ASL).

The Multilingual Services Unit facilitates communication between DCS staff and Limited English Proficiency (LEP) customers by providing interpretation and translation services. The Unit comprises staff who speak: English, Spanish, Portuguese, Vietnamese, Cantonese, Mandarin, Cape Verdean Creole, French, and Italian.

Language Service Guidelines PowerPoint Presentation  ppt format of Career Center -Language Service Guidelines
file size 5MB

Last Updated March 2015

'I Speak' Flashcard Poster  pdf format of 'I Speak' Flashcard Poster

Flashcard Poster in 38 languages reads  "I speak (language)".  This can be used to identify the language spoken by the Limited English Proficiency (LEP) customer. 

One Moment Please  pdf format of One Moment Please

How to Say, “One Moment Please” in Eighteen Common Languages     

Find valuable information on Unemployment Insurance Services, Employment Services, Worker’s Compensation and Occupational Safety at

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American Sign Language Services (ASL)

If you need to place a call to a customer with a hearing impairment, dial 711. This is the relay number for communication assistance with the hearing impaired customers. An operator will assist in your communication with the customer.

If you receive a phone call from a Deaf customer through the relay operator communicate as you would with hearing customer.

When a Career Center staff  needs to request an American Sign Language (ASL) interpreter or CART Services through the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH), follow these guidelines:

Requests are received by the MCDHH Department of Interpreter/CART Services in several ways:

Remember to have the ASL interpreter fill out the American Sign Language Interpreter Form for Career Centers  pdf format of ASL Interpreter Form for Career Centers
after the interpretation service is completed and to send their billing information directly to the Director of the  Multilingual Services by fax to 617-727-8705.

MCHHH will send you a job number for the request. This does not mean you will automatically get an interpreter.  As soon as MCDHH has obtained an interpreter, you will be notified.   If MCDHH cannot find someone up to 48 hours ahead of time, they will let you know by e-mail and ask you to reschedule. If they do find someone, they will give you the name(s) of the interpreter(s) assigned to that request.

Important: If you need to cancel an ASL interpreter, please contact MCDHH at 617-740-1600.  If you know in advance you need to cancel an ASL interpreter, please contact MCDHH at least 48 hours prior to the service date, otherwise the Agency will be billed for the full amount.  

Note: MCDHH is the sole provider of American Sign Language (ASL) interpreters. They are highly in demand and so the more lead time you can give them to fulfill your request, the better your odds of getting an interpreter for your desired appointment. Three to four weeks advance notice is ideal.

Green Line

Contact Information 

Lilianna Leung - 617-626-5475; for Cantonese, Mandarin, and Vietnamese

Vitalina Lopes - 617-626-5476; for Portuguese, Cape Verdean, and Spanish

Multilingual Services office hours are Monday to Friday from 8:30 AM to 12:00 PM and 1:00 PM to 4:00 PM.
If a multilingual services staff is not available, please leave a message. 
    For immediate assistance, call the language line services Information can be found on the Intranet.

Director of Multilingual Services
        Marisa de la Paz  - 617-626-5471