Career Center Seminar (CCS) Information Session:

These sessions are designed to help management and staff identify mandatory topics for the CCS and highlight new options for how centers deliver the information to customers. The session will also discuss how Career Centers can use the CCS as a marketing tool for their Career Center.

Career Ready101:

ACT Career Ready 101 (CR 101) is an internet-based career training system that enables instructors and training programs to empower learners to design and travel self-paced pathways to career opportunities. This comprehensive learning system promotes sustained success by encouraging career exploration, positive work behaviors, and greater capacity to develop resumes, conduct job searches, and succeed in interviews and on-the-job skills. The system includes resources to help learners achieve the precise levels of the skills they need to succeed in the careers they choose.

Career Ready 101 is also an effective tool to assess and enhance job seekers’ skill levels and workforce preparedness in order to make them more marketable to employers. The goal of the training is to prepare Career Center staff to introduce CR 101 to customers as a resource they can use to explore career interests, learn job readiness and job search skills, identify the reading and math skills needed for a variety of occupations, and use the online learning lessons to improve their skills, as needed.

CEB TalentNeuron (formerly Help Wanted Online (HWOL):

CEB TalentNeuron™ training introduces the Labor Market Information tool formerly known as Help Wanted Online (HWOL) which is divided into two platforms – Wanted Analytics and the Hiring Demand Dashboard.  HWOL organizes historical and real time data, tracks emerging occupational trends, identifies top knowledge, skills and abilities (KSAs) and certifications that are in demand, employer information and other vital LMI.  This LMI tool helps career center staff better assist customers with directed job search data, planning events (i.e. job fairs) and other analysis to assist with targeting service needs.

Training includes:

  • Customizable and real-time reports
  • Analysis of 35,000 skills and 11,000 occupational classifications
  • Examination of skills and certifications that are in demand
  • Review of alternative job titles

Customer Service:

Exceptional customer service is critical to ensure the success of Career Center customers.  This training session includes customer service basics, value of service, effective customer service tools, customer interactions, and easy-to-learn skills for creating and maintaining relationships with customers to increase customer retention and satisfaction.

DCS / DTA Cross-Training Sessions:

This orientation training session is designed for dedicated Career Center staff and DTA Full Engagement Workers (FEWs) to become familiar with primary DTA programs and basic Career Center services available to DTA clients as they are referred to Career Centers for engagement in job search activities. Each attendee will learn about job search and training services available at Career Centers and about DTA programs and work search requirements for TANF and SNAP program participants. This training is designed to prepare Career Center staff and Full Engagement Workers to work cooperatively, on-site at Career Centers to provide services to DTA clients.

Interview & Assessment:

Covers the basics of interviewing a customer during a one-on-one session, assessing their needs, addressing bias, and triaging for next steps to connect the customer to the appropriate Career Center services and job search strategies.

Labor Market Information (LMI):

From buying a cell phone to finding employment, understanding and using LMI data is an integral part of our everyday lives and the job search process. This training is designed to help career center staff develop a better understanding and practical application of LMI tools. Content for this session will cover the fundamentals of Labor Market Information, how to utilize essential LMI tools, strategies to integrate the use of LMI tools to assist career center customers and workforce partners.

Mass Career Information System (MassCIS):

MassCIS is a comprehensive, interactive system designed to provide occupational and educational information to help customers make better-informed career and school choices.  This training will cover. assessment tools, you will create a career plan, explore occupation descriptions, learn about industries and create a resume.

Presentation Skills:

Presenting information clearly and effectively is a key skill to clearly relaying information to a group or individual. This session will cover basic presentation skills, including building rapport with and engaging an audience, non-verbal cues, inclusive language, presentation preparation and organization, as well as managing unexpected challenges and difficulties.

RESEA 101:  (Full-day training)

RESEA training sessions prepare staff to be RESEA Specialists.  The RESEA Program requirements are discussed in detail, including the mandatory components of the Career Center Seminar, Initial RESEA Review and the RESEA review.  Also covered are the consequences of not meeting program requirements, the sanction process and communicating with DUA.  MOSES data entry and the requirements for documentation and the importance of timely data entry are also covered.  Participants are introduced to the RESEA Program Policy and Procedure Manual.  Common errors and best practices are also discussed.

RESEA Career Center Specific Training:

The RESEA/LMI team is available to provide on-site technical assistance, staff development, coaching, and individual RESEA and LMI training to meet the needs of the career center.

Transferrable Occupation Relationship Quotient (TORQ):

TORQ allows career center staff to assist customers in analyzing the transferability of job skills based on an analysis of previous work history and education in light of current labor market conditions. TORQ helps people build career plans in one easy process. Based on the knowledge, skills, and abilities from previous jobs and education, TORQ recommends occupations, training programs, and jobs matched to each individual. TORQ works for all types of workforce clients: youth, dislocated workers, TANF or SNAP recipients, Veterans, individuals with disabilities, and more.

UI Navigation:

The Department of Unemployment Assistance (DUA), in conjunction with the Department of Career Services’ Training and Development Team, will be conducting training sessions relative to navigating the U.I. Online system. These trainings will provide career center staff with fundamental knowledge on how to navigate the U.I. Online system for assisting career center customers with navigation of the U.I. Online system. The training will cover:

• Navigating the U.I. Online system
• Filing a new claim for unemployment insurance
• Reopening an existing claim
• Requesting weekly benefits
• Accessing communications and information regarding their claim

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