Compiled by: 

Shannon McCue 

2007 Gopen Fellow 

Institute for Community Inclusion 

University of Massachusetts Boston 


An Accessibility 

Guide to 
Community 
Technology 
Centers in 
Massachusetts 


E.K. Shriver Center 
Massachusetts Developmental Disabilities Network 



Table of Contents 

Introduction..............................................................................................................................2 

Disability and the Digital Divide.....................................................................................2 

How to use this guide...........................................................................................................3 

Access Symbol Legend......................................................................................................... 4 

Map of Community Technology Centers.............................................................16-17 

List of Community Technology Centers By Region 

Boston 

1. ABCD Parker Hill/Fenway Neighborhood Service Center................................5 

2. Archdale Community Center.......................................................................................6 

3. Elm Hill Family Service Center.....................................................................................7 

4. Harborside Community Center.................................................................................. 8 

5. Hispanic Office of Planning and Evaluation, Inc. (HOPE)...............................9 

6. Inquilionos Boricuas en Accion (IBA).....................................................................10 

7. Jackson/Mann Community Center.......................................................................... 11 

8. Murphy Community Center.......................................................................................12 

9. North American Indian Center..................................................................................13 

10. Shelburne Community Center.................................................................................14 

11. South End Technology Center @ Tent City..........................................................15 

Greater Boston 

12. Cambridge Community Learning Center........................................................... 18 

13. Charles River Public Internet Center..................................................................... 19 

14. Community Art Center...............................................................................................20 

15. Cyber Café @ Malden Square....................................................................................21 

North Shore 

16. Community Minority Cultural Center, Inc........................................................ 22 

South Shore 

17. Learning Links - Quincy Community Action Program (QCAP)................. 23 

Western Massachusetts 

18. The Brick House Community Resource Center................................................24 

19. Young Entrepreneurs Society (YES)....................................................................... 25 

Appendix A: Assistive Technology Definitions................................................26-27 

Appendix B: Resources............................................................................................... 28-29 

References..............................................................................................................................30 

Acknowledgements............................................................................................................30 





An Accessibility Guide to 
Community Technology 
Centers in Massachusetts 

Introduction 

Shannon McCue, 2007 Gopen Fellow at the Institute for Community 
Inclusion (ICI) at the University of Massachusetts Boston, conducted 
a questionnaire-based study about the services, resources 
and accessibility of Community Technology Centers (CTCs) in 
Massachusetts from January through October 2007. Community 
Technology Centers or CTCs are usually freestanding operations. 
However, they can also be located in public libraries, schools, 
neighborhood centers, etc. Accessibility refers to how trouble-free it 
is to use or access a center’s facility, services or resources. 

The product of the study is this guide about the accessibility of 
community technology centers (CTCs) that participated in this 
survey. This guide includes general information about each center, 
and the facility, programmatic and technology accessibility and 
accommodations provided to assist people with disabilities. 

Disability and the Digital Divide 

According to the Disability Statistics Center at the University 
of California, San Francisco (Disability Statistics Center, 2000) 
computer usage and Internet access for people with disabilities 
is half that of people without disabilities. Also, people with and 
without disabilities who have low incomes are much less likely to 
have access to computer technology than are those with greater 
financial resources. 





Having access to computer technology and the Internet in the 
community can have tremendous potential to broaden the lives 
and increase the independence of people with disabilities. Having 
access to an accessible CTC that provides resources, information, 
and training can positively impact the employment, educational 
and community opportunities of center users including people 
with disabilities. 

How to use this guide 

This guide is organized according to the areas in Massachusetts 
in which the CTCs are located and the counties they serve. In 
the middle of this guide is a map, which shows the approximate 
location of each center. Each CTC includes an access information 
section located just below the address. This is represented by 
symbols, which indicates the accessibility of each center. Please 
refer to the access symbol legend below for a definition of each 
symbol. 

You can also find this information on the New England Index 
website at: www.disabilityinfo.org/ and on the Massachusetts 
Developmental Disabilities Council (MDDC) website at: www. 
mass.gov/mddc/resources.index.htm 

Note: Not all of these centers are fully accessible for people with 
disabilities. Please refer to the access information section for each 
center’s accessibility, or contact the center for more information. 



Access Symbol Legend 



International Access Symbol
This wheelchair symbol means that this facility has an 
accessible wheelchair entrance. 



Parking
There is designated handicapped accessible parking at the 
entrance to the facility. 



Restrooms
At least one toilet for each sex or one unisex toilet is 
designated as accessible and the entrance to the restrooms 
measures at least 32”. 



Information
There is a staffed information desk and/or visual display of 
the organization’s facility, events or services. 



TTY/TDD Telephone Typewriter (TTY) or 
Telecommunications Device for the Deaf (TDD)
Used with a telephone for communication between people 
who are deaf, hard of hearing, and/or speech impaired. 



Elevators
Facility has an elevator that is accessible to the general 
public. 



Large Print
Large print (18pt. or larger) versions of books, programs, and/ 
or pamphlets are available. 





Note that the symbols and their descriptions were taken from the Graphic Artists Guild 
(1995). Disability Access Symbols. Retrieved September 12, 2007 from www.gag.org/ 
resources/das.php 



Region: Boston 

 

1 

1. ABCD Parker Hill/Fenway Neighborhood Service 
Center 

Address: 714 Parker St. 

 Roxbury, MA 02120 

County(s) Serving: Suffolk 

Phone #: 617-445-9215 

Email: None reported 

TTY: 617-423-9215 

Website: www.parkerhillfenway.org/index.html 

Hours of operation: Mon. 10am-5pm, Tue-Fri 9am-5pm 

Access Information: 

Program Description/Mission: To provide opportunities in areas 
that can empower individuals to become self-reliant and make better 
decisions for themselves, their families, and their communities. 

Services: Computer training, information/referral, senior center, fuel 
assistance program, summer-works youth program 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: Adjustable computer workstation 
table 

Number of Computer Workstations: 11 

Access: Accessible by public transportation, elevator, handicapped 
accessible restrooms, handicapped parking, level entry/wheelchair 
ramp, alternative formats available on CD, and Telephone Typewriter 
(TTY) available. 

Ages: 5-65+ 

Groups Served: Youth, young adults, families, senior citizens, people 
with disabilities. 

Fees: No fees 

Center staff has been trained in: Disability awareness 



Region: Boston 

 

2 

2. Archdale Community Center 

Address: 125 Brookway Road 

 Roslindale, MA 02131 

County(s) Serving: Suffolk 

Phone #: 617-635-5256 

Email: None reported 

Website: None reported 

Hours of operation: Mon.-Fri. 8am-9pm, Sat. 10am-6pm 

Access Information: 

Program Description/Mission: The Archdale Community Center 
provides comprehensive community-based technology services to 
youth, young adults, adults, families, senior citizens, and people with 
disabilities. 

Services: After school programs, computer training. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 6 

Access: Accessible by public transportation, handicapped accessible 
restrooms and level entry/wheelchair ramp. 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens, and 
people with disabilities. 

Fees: None reported 

Center staff has been trained in: Disability awareness 



3 

3. Elm Hill Family Service Center 

Address: 22 Elm Hill Ave 

 Roxbury, MA 02121 

County(s) Serving: Suffolk 

Phone #: 617-442-5900 

Email: sgodfrey@bostonabcd.org 

Website: www.bostonabcd.org/centers/elm-hill/ 

Hours of operation: Mon.-Fri. 9am-5pm 

Access Information: 

Program Description/Mission: The Elm Hill Family Service Center (FSC) 
is the home of the Roxbury/North Dorchester elder services and Walnut 
Grove Head Start. The Center provides comprehensive programs for 
income-eligible residents of all ages and has served the Roxbury/North 
Dorchester community for over 30 years. 

Services: Adult basic education, after-school programs, computertraining, 
employment, information/referral, senior programs, advocacy 
for affordable housing, head start program. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 5 

Access: Accessible by public transportation, accessible doors (32-inch 
clearing or push button), elevators, handicapped accessible restrooms, 
level entry/wheelchair ramp. 

Ages: 5-65+ 

Age Groups Served: Youth, young adults, adults, families, senior citizens, 
and people with disabilities. 

Fees: No fees 

Center staff has been trained in: Assistive technology and Disability 
awareness. 



4 

4. Harborside Community Center 

Address: 312 Border St. 

 East Boston, MA 02128 

County(s) Serving: Suffolk 

Phone #: 617-635-5114 

Email: None Reported 

TTY: 617-569-1369 

Website: None reported 

Hours of operation: Mon.-Fri. 9am-9pm 

Access Information: 

Program Description/Mission: The Harborside Community Center is a 
part of Boston Centers for Youth and Families (BCYF). Their mission is to 
enhance the quality of life for Boston residents by supporting children, 
youth and families through a wide range of comprehensive programs 
and services. 

Access Statement: We are handicapped accessible. All services are 
on the first floor and we have an elevator. We are at your service and 
welcome suggestions to improve. 

Services: Adult basic education, after-school programs, computer 
training, information/referral, integrated community programs 

Assistive Technology Software Programs: On-screen keyboard 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 16 

Access: Accessible by public transportation, handicapped accessible 
restrooms, handicapped parking available, accessible doors (32-inch 
clear opening), elevator, alternative formats available in large print and 
on cd-rom, and TTY available. 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens, 
people with disabilities 

Fees: Summer camp (8 weeks, $80 per week), computer training ($75 flat 
rate), membership ($5 for children/seniors, $10 for adults and $50 per 
year for families) 

Center staff has been trained in: Disability awareness, ADA compliance 



5 

5. Hispanic Office of Planning and Evaluation, Inc. (HOPE) 

Address: 165 Brookside Ave Extension 

 Boston, MA 02130 

County(s) Serving: Middlesex, Norfolk, Suffolk 

Phone #: 617-524-8888 

TTY: 617-983-1668 

Email: esalazar@hopemass.org 

Website: www.communityroom.net/NPOMission.asp?266 

Hours of operation: Mon.-Fri. 9am-5pm 

Access Information: 

Program Description/Mission: The Hispanic Office of Planning and 
Evaluation, Inc, (HOPE) goal is to improve the quality of life and to increase 
the number and range of opportunities for Latinos to succeed and actively 
participate in and benefit from the political, economic, and social fabric 
of their communities. HOPE works cooperatively with community-based 
and grassroots organizations, and other nonprofit groups, and individuals, 
providing them with a range of support services, including technical 
assistance, training, planning, evaluation, program and organizational 
development consultation. HOPE also partners with public agencies, 
private sector employers and employees, as well as philanthropic 
institutions, in order to leverage broader support for the organization 
advocacy and programmatic initiatives. The HOPE Timothy Smith Center 
has twenty workstations and offers a range of computer skills training at 
basic, intermediate and advanced levels. The Center houses all of HOPE 
youth development programs, which serve HOPE-TRIO Talent Search 
program participants during after-school hours and out-of-school time. 

Services: After school programs, computer training and integrated 
community programs. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: Adjustable computer workstation table 

Number of Computer Workstations: 20 

Access: Accessible by public transportation, handicapped parking, level 
entry/wheelchair ramp and TTY. 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens, people 
with disabilities. 

Fees: No fees 



6 

6. Inquilionos Boricuas en Accion (IBA) 

Address: 100 West Dedham St. 

 Boston, MA 02118 

County(s) Serving: Suffolk 

Phone #: 617-399-1964 

Email: info@iba-etc.org 

Website: www.iba-etc.org/ 

Hours of operation: Mon.-Fri. 10am-6pm 

Access Information: 

Program Description/Mission: mission is to demystify technology 
and transform it into a tool for community strength. IBA provides 23 
computers with high speed Internet and offers free public access, job 
training and classes for over 50 hours every week. 

Services: Adult basic education, after school programs, Computer 
training, Employment, Information/Referral and Integrated community 
programs. 

Assistive Technology Software Programs: On-screen keyboard and 
screen magnification software. 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 23 

Access: Accessible doors (e.g. 32-inch clearing or push button), 
handicapped accessible restrooms and level entry/wheelchairs ramp. 

Ages: 5-65+ 

Age Groups Served: Youth, young adults, adults, families, senior citizens 
and people with disabilities. 

Fees: Computer training ($25 flat rate fee) 

Center staff has been trained in: Assistive technology 



7 

7. Jackson/Mann Community Center 

Address: 500 Cambridge St. 

 Allston, MA 02134 

County(s) Serving: Suffolk 

Phone #: 617-635-5153 

Email: bpecci@mann.boston.k12.ma.us 

Website: None reported 

Hours of operation: Mon.-Fri. 7:30am-9pm 

Access Information: 

Program Description/Mission: After-school educational assistance, 
recreation, and latch key services for 5 to 12-year-olds. 

Services: Adult basic education, after-school programs and computer 
training. 

Assistive Technology Software Programs: Screen magnification 
software, screen-reader and Text-to-Speech software. 

Assistive Technology Hardware: Adjustable computer workstation 
table. 

Number of Computer Workstations: 5 

Access: Accessible by public transportation, accessible doors, elevator, 
handicapped accessible restrooms, handicapped parking and level 
entry/wheelchair ramp. 

Ages: 5-65+ 

Groups Served: Youth, young adults, senior citizens and people with 
disabilities. 

Fees: No fees 

Center staff has been trained in: Disability awareness and Americans 
with Disabilities Act (ADA) Compliance 



8 

8. Murphy Community Center 

Address: 1 Worrell St. 

 Dorchester, MA 02122 

County(s) Serving: Suffolk 

Phone #: 617-635-5150 

Email: info@murphycommunitycenter.org 

Website: www.murphycommunitycenter.org/ 

Hours of operation: Mon.-Fri. 1:30-9pm 

Access Information: 

Program Description/Mission: The Richard J. Murphy Community 
Center is a non-profit organization. The Murphy has been serving the 
Dorchester Community since October 1973. We serve Pre-schoolers, 
children, teens, adults and the elderly. 

During the academic year we offer Pre-School/K1, children’s’ after 
school activities, adult classes and a teen center. Some of the programs 
currently available are swimming lessons for adults and children, 
children’s drawing classes, adult computer classes, sewing lessons, line 
dancing, water aerobics, adult and children ceramic classes. 

Services: After-school programs, computer training, information/ 
referral, gym and pool access, nursery school and enrichment programs. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 5 

Access: Accessible by public transportation, elevator, handicapped 
parking and level entry/wheelchair ramp. 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens and 
people with disabilities. 

Fees: After school programs ($30 flat rate for 10 weeks), computer 
training ($75 flat rate) and enrichment classes ($30 flat rate for 10 
weeks). 



9 

9. North American Indian Center 

Address: 105 Huntington Ave 

 Jamaica Plain, MA 02130 

County(s) Serving: Berkshire, Essex, Franklin, Hampton, 
Hampshire, Middlesex, Norfolk, Suffolk, and 
Worcester 

Phone #: 617-277-4804 

Email: None reported 

Website: None reported 

Hours of operation: Mon.-Fri. 9am-5pm 

Access Information: 

Program Description/Mission: The North American Indian Center of 
Boston (NAICOB) aims to develop and deliver programs and services to 
assist local Native Americans in achieving greater self-determination 
leading to an improved quality of life. It offers a range of services 
designed to impact the social, economic, cultural, linguistic and health 
needs of the community to end the cycle of dependency and poverty too 
often found there. 

Services: Adult basic education, after-school programs, computer 
training, employment services and information/referral. 

Assistive Technology Software Programs: Screen magnification 
software and screen-reader 

Assistive Technology Hardware: Adjustable computer workstation 
table and keyboard alternative (Big Keys). 

Number of Computer Workstations: 11 

Access: Level entry/wheelchair ramp and alternative format available 
on CD 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens and 
people with disabilities. 

Fees: No fees 

Center staff has been trained in: Disability awareness 



10 

10. Shelburne Community Center 

Address: 2730 Washington St. 

 Boston, MA 02119 

County(s) Serving: Suffolk 

Phone #: 617-635-5213 

Email: None reported 

Website: www.timothysmithnetwork.org/ 
centerDetails.php?id=31 

Hours of operation: Mon.-Fri. 8am-9:30pm 

Access Information: 

Program Description/Mission: The Shelburne Community Center, 
which is a part of the Timothy Smith Centers Network, provides 
comprehensive community-based technology services to children, 
adults, families, adults, and senior citizens. 

Services: After-school programs, computer training 

Assistive Technology Software Programs: Screen magnification 
software, screen-reader, text-to-speech, voice-recognition 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 16 

Access: Elevators, Handicapped Parking 

Ages: 5-65+ 

Groups Served: Youth, young adults, senior citizens, people with 
disabilities 

Fees: Flat rate payment for various after school programs 



11 

11. South End Technology Center @ Tent City 

Address: 359 Columbus Ave 

 Boston, MA 02116 

County(s) Serving: Suffolk 

Phone #: 617-578-0597 

Email: setc@tech-center-enlightentcity.tv 

Website: www.tech-center-enlightentcity.tv/ 

Hours of operation: Mon.-Thur. 2pm-8:30pm, Fri. 1pm-4pm 

Access Information: 

Program Description/Mission: The South End Technology Center @ 
Tent City (The Tech Center) is a collaborative venture between the Tent 
City Corporation (TCC) and the Massachusetts Institute of Technology 
(MIT). Our fundamental purpose is to enable people to become 
producers of knowledge and sharers of ideas and information. Our 
scope and methods are as diverse as the people we serve. We provide 
free or low-cost access and training in most aspects of computer-related 
technology. The staff, mostly volunteers, has extensive backgrounds in 
computer technology and their applications. 

Services: After school programs, computer training, employment 
services (work-study for high school and college students), information/ 
referral 

Assistive Technology Software Programs: Reading aids, screen 
magnification software, word prediction program 

Assistive Technology Hardware: Adjustable computer workstation 
table, keyboard alternative, trackball, wrist/arm supports 

Number of Computer Workstations: 20 

Access: Accessible by public transportation, elevator, handicapped 
parking, large print available 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens, 
people with disabilities 

Fees: No fees 



Region: GreaterBoston 

18 

12 

12. Cambridge Community Learning Center 

Address: 19 Brookline St. 

 Cambridge, MA 02139 

County(s) Serving: Middlesex 

Phone #: 617-349-6363 

TTY: 617-349-6330 

Email: dhsp@cambridgema.gov 

Website: www.cambridgema.gov/DHSP2/clc.cfm?tnltex 
t=CLC%20Home%20Page 

Hours of operation: Mon.-Thurs. 8:30am-9:30pm, Fri. 8:30am-5pm 

Access Information: 

Program Description/Mission: The Community Learning Center 
provides free services to Cambridge residents. We serve adults who need 
basic education, English language instruction and employment skills. 
CLC staff also create curriculum and work with adult education teachers 
from other agencies and with other community groups. 

Access Statement: The Cambridge Community Learning Center does 
not discriminate on the basis of disability. We will provide auxiliary 
aids, services and materials in alternative formats. Reasonable 
accommodations will be provided to qualified individuals with 
disabilities. 

Services: Adult basic education, computer training, employment, GED 
and English as a Second Language (ESOL) programs. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: Exterior screen magnifier, keyboard 
alternative, trackball. 

Number of Computer Workstations: 15 

Access: Accessible by public transportation, elevators, level entry/ 
wheelchair ramps, TTY. Will provide materials in alternative formats, 
such as, CD or large print. 

Ages: 18-65+ 

Groups Served: Young adults, adults, senior citizens, people with 
disabilities. 

Fees: No fees 



Region: GreaterBoston 

19 

13 

13. Charles River Public Internet Center 

Address: 154 Moody St. 

 Waltham, MA 02454 

County(s) Serving: Norfolk, Suffolk and Worcester 

Phone #: 781-891-9559 

Email: ewahle@crpic.org 

Website: www.crpic.org/ 

Hours of operation: Mon.-Thur. 12pm-8pm 

Access Information: 

Program Description/Mission: Our mission is to advance technology 
and Internet literacy for adults and youth by empowering people with 
the technical skills necessary for economic success. We provide free 
access to computers and the training needed to use them effectively on 
the job and in daily life. Our primary service area is Metrowest, however, 
we work with many organizations throughout Greater Boston and the 
New England region. 

Services: After-school programs, adult basic education and computer 
training. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: Touch screen 

Number of Computer Workstations: 20 

Access: Handicapped accessible restroom 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, senior citizens and people 
with disabilities 

Fees: After school program ($150 flat rate fee), Adult basic education 
(Ranges from $40-$120) and Computer training (Ranges from $40-$400) 



14 

14. Community Art Center 

Address: 119 Windsor St. 

 Cambridge, MA 02139 

County(s) Serving: Middlesex 

Phone #: 617-868-7100 

Email: info@communityartcenter.org 

Website: www.communityartcenter.org/ 

Hours of operation: Mon.-Fri. 9am-5pm 

Access Information: 

Program Description/Mission: The Community Art Center is a 
neighborhood institution committed to our mission of nurturing 
children and young adults with limited access to financial resources so 
they achieve personal and cultural growth, and have a positive impact 
on their world through joyful experiences in the arts. 

Services: After school programs, computer training and teen programs. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 5 

Access: Accessible by public transportation, elevators, handicapped 
accessible restrooms, level entry/wheelchair ramps. 

Ages: 5-17 

Groups Served: Youth 

Fees: No fees 



15 

15. Cyber Café @ Malden Square 

Address: 110 Pleasant St. 

 Malden, MA 02148 

County(s) Serving: Middlesex 

Phone #: 781-393-0575 

Email: cybercafe@maldensquare.org 

Website: www.maldensquare.com/ 

Hours of operation: Not reported 

Access Information: 

Program Description/Mission: The Cyber Café @ Malden Square was 
formed and is operated by the Community Technology Access Coalition 
(CTAC). The Cyber Café was formed to help people left behind by the 
Digital Divide—the gap that separates people with access to and skill 
with current technology from those without such access and skill. CTAC 
fulfills its mission primarily by providing free computer and Internet 
access to the community. 

Access Statement: The Cyber Cafe is located in an accessible site and 
our programs are intended for people of all abilities. We currently 
have some accessibility software programs. We are actively working to 
improve our hardware and software and extend access to all computers. 

Access needs differ for every individual. If you have hardware or 
software access need, please speak to a staff member and we will work 
with you to try to provide an appropriate accommodation. 

Services: Open access, computer training, information/referral 

Assistive Technology Software Programs: Screen-reader, text-to-speech, 
word prediction programs. 

Assistive Technology Hardware: Adjustable computer workstation 
tables 

Number Of Computer Workstations: 20 

Access: Accessible by public transportation, wide-entry doorway 

Ages: 5-65+ 

Groups Served: Youth, young adults, families, senior citizens, people 
with disabilities 

Fees: Flat rate fee for computer training. 

Center staff has been trained in: Assistive technology 



Region: North Shore 

22 

16 

16. Community Minority Cultural Center, Inc. 

Address: 298 Union St., 1st Floor 

 Lynn, MA 01902 

County(s) Serving: Essex 

Phone #: 781-477-1800 

Email: cmccstaff@conversent.net 

Website: www.cmcc.citymax.com 

Hours of operation: Mon.-Fri. 9am-5pm 

Access Information: 

Program Description/Mission: The mission of the Community Minority 
Cultural Center (CMCC) is to promote multiculturalism, provide cultural 
enrichment programs for all youths and adults so that they may take 
pride in the achievements of all ethnic groups and races, disseminate 
information regarding social services and economic opportunities, and 
provide a place where persons of diverse cultures may meet, conduct 
programs, share experiences and address mutual problems in the 
greater Lynn area. In fulfilling its mission, the CMCC serves as a bridge 
to Lynn’s increasingly diverse community and Lynn’s more established 
institutions. 

Services: Adult basic education and computer training. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 20 

Access: Accessible by public transportation, accessible doors (32- 
inch clear opening or push button), elevator, handicapped accessible 
restroom, handicapped parking and level entry/wheelchair ramp. 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens and 
people with disabilities. 

Fees: No fees 



Region: South Shore 

23 

17 

17. Learning Links - Quincy Community Action 
Program (QCAP) 

Address: 1509 Hancock St. 

 Quincy, MA 02169 

County(s) Serving: Norfolk 

Phone #: 617-479-8181 

Email: None reported 

Website: www.qcap.org/ 

Hours of operation: Mon.-Fri. 8:30am-4:30pm 

Access Information: 

Program Description/Mission: Through public and private partnerships 
we will endeavor to assist families and individuals in our community to 
improve the quality of their lives by minimizing the effects of poverty, 
promoting self-sufficiency and advocating for social change. 

Services: Computer training, information/referral, assistance with 
job searches, resumes, cover letters, and on-line job applications and 
summer programs. 

Assistive Technology Software Programs: On-screen keyboard, screen 
magnification software 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 11 

Access: Accessible by public transportation, level entry/wheelchair 
ramp 

Ages: 18-65+ 

Groups Served: Young adults, adults, senior citizens, people with 
disabilities 

Fees: No fees 

Center staff has been trained in: Disability awareness 



Region: Western Mass 

24 

18 

18. The Brick House Community Resource Center 

Address: 24 Third St. 

 Turners Falls, MA 01376 

County(s) Serving: Franklin 

Phone #: 413-863-9559 

Email: info@thebrickhouseinc.org 

Website: www.thebrickhouseinc.org/ 

Hours of operation: Mon.-Fri. 3pm-6pm 

Access Information: 

Program Description/Mission: The mission of The Brick House is 
to support individual, family and community well being through 
collaboration on economic development, youth development, leadership 
development and education. 

Access Statement: We have made our center accessible to all who 
have expressed interest in using our facilities, and we’re committed to 
continuing this to the best of our abilities. 

Services: After-school programs, computer training, information/ 
referral, integrated community programs. 

Assistive Technology Software Programs: On-screen keyboard, readingaids, 
screen magnification software, screen-reader, talking and large 
print word processor, text-to-speech, voice-recognition, word prediction 
program. 

Assistive Technology Hardware: Adjustable computer workstation 
table, keyboard alternative, monitor mount, trackball. 

Number of Computer Workstations: 10 

Access: Accessible by public transportation, wide-entry/level doorway, 
accessible restroom, alternative formats available in large print and on 
cd-rom. 

Ages: 5-65 

Age Groups Served:Youth, young adults, adults, people with disabilities 

Fees: No fees 



Region: Western Mass 

25 

19 

19. Young Entrepreneurs Society (YES) 

Address: 28 South Main St. 

 Orange, MA 01364 

County(s) Serving: Franklin 

Phone #: 978-544-1869 

Email: info@yes-inc.org 

Website: www.yes-inc.org/ 

Hours of operation: Mon.-Fri. 9am-5pm 

Access Information: 

Program Description/Mission: The Teen Cyber Café was created by area 
teens and adults to bridge the digital divide so that everyone can enjoy 
better educational, vocational and social opportunities. This designated 
computer and multimedia room provides educational and creative 
opportunities to help folks improve their computer literacy skills on 
the desktop and on the Internet. It helps people stay connected to their 
community and each other -- both on- and off-line, while staff, bulletin 
boards and literature racks provide vital links to support services offered 
by partnering organizations and others. 

Services: After school programs, computer training, information/referral 
and integrated community programs. 

Assistive Technology Software Programs: None reported 

Assistive Technology Hardware: None reported 

Number of Computer Workstations: 12 

Access: Wheelchair accessible entrance via 24 S. Main St., handicapped 
accessible restroom. 

Ages: 5-65+ 

Groups Served: Youth, young adults, adults, families, senior citizens and 
people with disabilities. 



Appendix A: Assistive Technology Definitions 

Software 

On-Screen Keyboard
A software image of a standard keyboard that appears on the 
computer screen and is activated with a mouse, touch screen, 
trackball or electronic pointing device 

Reading Aids
A software program designed to make text-based materials 
more accessible for people who struggle with reading or reading 
materials 

Screen Magnification Software
A software program that enlarges all or portions of the screen and 
usually contains a range of viewing proportions that the user can 
set 

Screen-Reader
A software program that works in conjunction with the computer’s 
sound-processing hardware to provide verbalization of everything 
on the screen 

Talking and Large Print Word Processor
A software program that provides auditory feedback when text is 
typed into the computer 

Text-to-Speech
A software program that receives information appearing on the 
screen in the form of letters, numbers and punctuation marks, and 
then “speaks” it aloud 

Voice-Recognition
A software program that allows the user to speak to the computer to 
input data or control computer functions 

Word Prediction Program
A software program that enables the user to check a desired word 
from an on-screen list located in the prediction window 



Appendix A: Assistive Technology Definitions 

Hardware 

Adjustable Computer Workstation Table(s)
Height-adjustable and allows easy comfort and access for a person in a 
wheelchair. 

Anti-Glare Filter
A filter that provides relief for some types of eye fatigue and reduces 
glare from overhead lights and large windows 

Exterior Screen Magnifier
A device that magnifies the images of graphics or text on the monitor 

Keyboard Alternative
A keyboard that varies in size, layout, and/or complexity 

Monitor Mount
A device that modifies the position of the monitor to increase visibility 

Touch Screen
A device placed on the computer monitor, or built into it, that allows 
direct selection or activation of the computer by a touch of the screen. 

Trackball
A device that is like an upside-down mouse, with a movable ball on a 
stationary base 

Wrist/Arm Supports
Devices that stabilize and support the arms and wrists while the user is 
typing using a mouse or trackball, or performing other tasks 



Appendix B: Resources 

Alliance for Technology Access (ATA) (www.ataccess.org/)
The ATA is the national network of community-based Resource Centers, 
Developers, Vendors, and Associates dedicated to providing information 
and support services to children and adults with disabilities, and 
increasing their use of standard, assistive, and information technologies. 

Bobby (http://webxact2.watchfire.com/report.asp?t=2#priority1)
Bobby is a tool to check the accessibility of your website. 

Community Technology Center Network (CTCNet) (www.ctcnet.org/)
The Community Technology Centers’ Network (CTCNet) is a national 
membership network of community technology centers (CTCs) and 
other non-profits, united in their commitment to provide technology 
access and education to underserved communities. CTCNet works 
through the CTC Network to provide resources and advocacy to improve 
the quality and sustainability of CTCs. 

Disabilityinfo.org (www.disabilityinfo.org/)
Contained within this site is a wealth of information for people with 
disabilities, their friends, families and the people who serve them. 

Disability Law Center of Massachusetts (www.dlc-ma.org/)
The Disability Law Center (DLC) is a private, non-profit organization 
responsible for providing protection and advocacy for the rights of 
Massachusetts residents with disabilities. 

Easter Seals Assistive Technology Demonstration and 
Regional Loan Center (http://ma.easterseals.com/site/ 
PageServer?pagename=MADR_DLRC)
The Demonstration and Loan Regional Center (DLRC) helps people with 
disabilities in Eastern Massachusetts make informed decisions about 
assistive technology they can use to increase their independence at 
home, on the job or in school. 

Institute for Community Inclusion (www.communityinclusion.org/)
ICI offers training, clinical and employment services, conducts research, 
and provides assistance to organizations to promote inclusion of people 
with disabilities in school, work, and community activities. 



Massachusetts Developmental Disabilities Council (MDDC) (www. 
mass.gov/mddc/)
This website provides a link to the CTC questionnaire and the text version 
of this guide. The questionnaire was sent out to community technology 
centers in Massachusetts who participated in this survey. Feel free to use 
this as a starting point to assess the accessibility of other CTCs. 

MassIMpact (www.massimpact.org/map/)
MassIMPACT (IMproving People’s Access to Computer and Technology) 
represents a vision for maximizing the benefits and usefulness of 
information technology and related media. This website includes a 
map and list of technology centers within housing developments and 
information about their resources, services and accessibility for people 
with disabilities. 

Microsoft Accessibility Resource Center (www.microsoft.com/enable/ 
centers/) 
Microsoft Accessibility Resource Centers are located throughout 
the U.S. to show you what’s possible with accessible technology 
solutions available on today’s computers. These centers can show you 
accessibility options and assistive technology products that can add to 
you or your client’s computer skill and proficiency. 

National Center for Accessible Media (NCAM) (http://ncam.wgbh.org/)
NCAM is a research and development facility dedicated to the issues of 
media and information technology for people with disabilities in their 
homes, schools, workplaces, and communities. 

New England ADA Center (http://adaptiveenvironments.org/neada/ 
site/home)
The New England ADA Center provides information and guidance 
on the Americans with Disabilities Act, Section 508, and accessible 
information technology to individuals living in New England. 



References 

Alliance for Technology Access (2007). The ATA 
Resources Library. Retrieved February 5, 2007 from 
www.ataccess.org/resources/ 

Graphic Artists Guild (1995). Disability Access 
Symbols. Retrieved September 12, 2007 from www.gag. 
org/resources/das.php 

Kaye, Stephen (2000). Disability and the Digital 
Divide. Disability Statistic Center. Retrieved November 
2, 2007 from http://dsc.ucsf.edu/publication.php?pub_ 
id=6&section_id=1 

Acknowledgements 

The author, Shannon McCue would like to thank 
the MA Developmental Disabilities Network, which 
consists of the Institute for Community Inclusion 
(ICI), the Massachusetts Developmental Disabilities 
Council (MDDC), the Disability Law Center, Inc., and 
the E.K. Shriver Center for the funding that made this 
research possible. Special thanks goes to the staff 
of the CTCs who participated in the survey research 
and without which developing this guide would not 
have been possible. I am also grateful to David Helm, 
David Temelini, Frank Smith, Heike Boeltzig, and 
Holly Matulewicz from the Institute for Community 
Inclusion at the University of Massachusetts 
Boston and Liz Fancher from the Massachusetts 
Developmental Disabilities Council for their 
assistance with this publication.