Retiree Services and Call Center

Director: Michael E. Williams,
617-679-6877, ext. 6880

Consisting of a Call Center as well as several staff members who specialize in retiree services, this is known as our ‘rapid response’ unit. We are especially proud of our Call Center, which was created in the fall of 2000 to handle the unprecedented volume of inquiries received as a result of the then newly implemented RetirementPlus program.

The Call Center is staffed almost entirely by retired MTRS members—who better to advise you than a former colleague who has gone through the process and has the benefit of retirement experience? Our Call Center representatives will gladly send you any forms or informational materials you may need. This team also maintains retiree account information (address, tax, and direct deposit changes), and responds to requests for pension verifications (for mortgage applications) and MTRS benefit eligibility (for Social Security purposes).