Attention all benefit recipients: Important notice regarding your November payment
Unfortunately, due to human error on our part, this month's checks and direct deposit statements were incorrectly dated November 30, and not November 29, as they should have been.
If you receive your payment via DIRECT DEPOSIT:
- Your November benefit payment—which should have been deposited into your account on Friday, November 29—will not be transferred into your account until MONDAY, DECEMBER 2.
- If you incur bank fees as a result of the delay in the electronic transfer of your November MTRS benefit to your bank account, the MTRS will reimburse you. To submit a claim, please complete our one-page Benefit Recipient Reimbursement Claim Form .
If you receive your payment via PAPER CHECK: Your check will not be payable until Saturday, November 30.
As many of you will recall, a similar situation occurred in May 2012, and measures were implemented to prevent that particular problem from happening again. However, what happened this month is a result of our oversight, and unrelated to that situation. Be assured that we are taking this very seriously, and will take steps to ensure that this does not occur in the future.
Please know that we are very sorry for this delay and any inconvenience it may cause you, and sincerely regret the error.
We're here for you!
Option A and B retirees and survivor benefit recipients:
Do you need to name or update a beneficiary designee to receive any MTRS benefits that you earn in the month of your death?
If you have a designee on file with us, we may issue any final payment directly to an individual rather than to your estate, which could require additional paperwork and expense. See Updating your beneficiary.