Save yourself the drive: Walk-in services are limited

Please note that, in order to allow our experienced calculations and benefits staff to focus on our top priority—making sure that members who are retiring now receive their benefit payments on time—our services to walk-ins are limited and subject to a 15-minute maximum.

If you cannot find the information you need on our website, we strongly encourage you to contact us by phone or e-mail before making the drive to Charlestown or Springfield. Our representatives are just a phone call away, and can most likely answer your questions or take your requests for additional services.

If you do visit our office, our services will be limited to:

  • Reviewing any applications that you wish to submit for completeness (specifically, refund, retirement or service purchase applications)
  • Answering certain general questions about MTRS processes

We cannot:

  • Estimate your creditable service
  • Determine your eligibility to purchase creditable service, or your estimated cost
  • Project your retirement benefits

To obtain these services, please submit your request by phone or e-mail; we will acknowledge your request, and it will be processed on a first-come, first-served basis.

As a reminder, you can access these popular resources online:

Thank you in advance for your understanding!

Dear Members, please bear with us during this extremely busy time!

If you're waiting to hear from us on a request for service, we ask that you please be patient. We received more than 20,000 service purchase applications after Pension Reform III, and the record-setting volume has caused lengthy processing delays. Although we had anticipated a temporary increase in the number of applications—and increased staffing levels accordingly—the volume simply and significantly exceeded our projections.

We are very sorry for any delay you may experience, and ask that you please bear with us during what is an extremely busy time for our staff. Thank you in advance for your understanding and continued patience.

NOTE: If you are retiring within the next four to six months and you have one or more service purchase applications currently pending with us, please let us know so that we may give your service purchase requests priority.