Attention all benefit recipients: Important notice regarding your November payment

Unfortunately, due to human error on our part, this month's checks and direct deposit statements were incorrectly dated November 30, and not November 29, as they should have been.

If you receive your payment via DIRECT DEPOSIT:

  • Your November benefit payment—which should have been deposited into your account on Friday, November 29—will not be transferred into your account until MONDAY, DECEMBER 2.
  • If you incur bank fees as a result of the delay in the electronic transfer of your November MTRS benefit to your bank account, the MTRS will reimburse you. To submit a claim, please complete our one-page Benefit Recipient Reimbursement Claim Form pdf format of Benefit Recipient Reimbursement Claim Form (11/2013) .

If you receive your payment via PAPER CHECK: Your check will not be payable until Saturday, November 30.

As many of you will recall, a similar situation occurred in May 2012, and measures were implemented to prevent that particular problem from happening again. However, what happened this month is a result of our oversight, and unrelated to that situation. Be assured that we are taking this very seriously, and will take steps to ensure that this does not occur in the future.

Please know that we are very sorry for this delay and any inconvenience it may cause you, and sincerely regret the error.

We are happy to accept your comments and inquiries via e-mail. Please note that, except for brief text messages or comments, replies will be by regular US mail and will be processed on the same basis as requests received by telephone, fax or mail.

Please be advised that e-mail is not an entirely secure and private means of communication. Please do not include information of a confidential nature in your messages. The MTRS cannot guarantee or ensure the privacy, confidentiality and/or security of any e-mail that may be submitted via this website. If you do wish to inquire about a matter that requires the inclusion of personal or confidential information, please call us at 617-679-6877, or submit your question to us in writing, via US mail.

Depending on your inquiry, please contact us at one of the addresses below:

  • geninfo@trb.state.ma.us: Use this to request or inquire about information concerning your specific account or situation. If you are an active or retired member of the MTRS, be sure to include your first, middle, and last name; your member number, if known; your e-mail address; and, your present or last school district, in your message.
  • webmaster@trb.state.ma.us: Send us suggestions or comments regarding the content, appearance or organization of our site. Please help us make our site useful to you!