To optimize your experience in MyTRS—and avoid processing delays and errors—please make sure you are using the right browser and equipment.

Please note: At this time, the MyTRS application has been certified for the following browsers:

  • Firefox 10 ESR (Extended Support Release)
  • Internet Explorer 8 and 9 (Compatibility mode is no longer necessary or supported with MyTRS. See below for instructions on how to remove compatibility view.)

Additionally, regardless of which browser you are using, if you have an older version of Java, you may experience system crashes and/or hangs when viewing pages that load Java Applets. To resolve these issues, install Java 6 update 12 or higher (see below).

Recommended minimum hardware and software requirements

Hardware
CPU1.5GHz Core Duo
RAM1 GB
Disk space20 GB
Screen resolution1024x768 or higher
Connection speedDownload speed = 1.5Mbps
Upload speed768 Kbps
Software
BrowserInternet Explorer 8.0 with compatibility view disabledhttp://www.microsoft.com/en-us/download/internet-explorer.aspx
Internet Explorer 9.0 with compatibility view disabledhttp://www.microsoft.com/en-us/download/internet-explorer.aspx
Firefox 10ESRhttps://ftp.mozilla.or/pub/mozilla.org/firefox/releases/10.0.12esr/win32/en-US/
Operating SystemWindows XP, Vista, Windows 7
Java RunTime

Minimum:
Version 6 update 24

Maximum:
Version 6 update 35

http://www.java.com
Adobe AcrobatVersion 10.xhttp://www.adobe.com

How to check your browser version

MyTRS was designed to be run in certain versions of Microsoft Internet Explorer or Mozilla Firefox. Follow these steps to check which version of IE of Firefox you're using:

1. While in IE or Firefox, click on the Help menu.

Internet Explorer Help menu

 

2. Click on About Internet Explorer or About Mozilla Firefox in the Help menu.

About menu in Internet Explorer or Firefox

 

3. Depending on which browser you are using, one of the following pop-ups will appear, showing the version:

Firefox version    Internet Explorer version page

 


Removing Compatibility View

Internet Explorer remembers sites you choose to view in Compatibility View so that the next time you visit these sites you don’t have to select this option again. You can clear this list by following these steps:

1. In Internet Explorer, click Tools, and then click Compatibility View Settings.

Internet Explorer Tools menu

 

2. Highlight state.ma.us and click Remove.

Removing state.ma.us from compatibility view menu