Directing Payments From Massachusetts Debtors To An Out-Of-State Address and The Use Of An "800" Number In Collection Letters
A collection agency that is an out-of-state corporation with out-of-state headquarters but has an office in Massachusetts may direct payments submitted from Massachusetts debtors to an out-of-state address, where the agency will continue to have an office in Massachusetts.
A collection agency must disclose its telephone number and office hours on all communication to the consumer debtor under 209 CMR 18.13. A collection agency may provide an "800" number on its collection letters to the extent that the "800" number provided will be responsive to a debtor's inquiries regarding debt and provide toll-free access to the information during all of the disclosed office hours.
People also viewed...
You recently viewed...
Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.
Learn more on our .
*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.