By the Division of Banks

Ability Of Non-Bank ATM Providers To Notify Customers Of Fee Arrangement With Massachusetts-Chartered Bank

A non-bank ATM provider recently entered into an agreement with a Massachusetts-chartered bank for its cash needs; as a result, all of the bank's customers may use this provider's ATMs without incurring the transaction fee normally charged by the provider. The non-bank ATM provider requested permission from the Division to add language informing the customers using their ATMs that the particular state-chartered bank's customers would not be assessed the regular transaction fee and also requested permission to add language thanking the ATM customers for "banking with" the state-chartered bank. The Division has no objection to the language informing the customers of the fee waiver, but is of the position that a non-bank provider cannot include the language thanking the customers for banking with the state-chartered bank, as this would mislead customers as to which entity is conducting the business of that ATM, under Mass. Gen. Laws c. 167B.