By the Division of Banks

Ability Of Non-Bank ATM Providers To Notify Customers Of Fee Arrangement With Massachusetts-Chartered Bank

A non-bank ATM provider recently entered into an agreement with a Massachusetts-chartered bank for its cash needs; as a result, all of the bank's customers may use this provider's ATMs without incurring the transaction fee normally charged by the provider. The non-bank ATM provider requested permission from the Division to add language informing the customers using their ATMs that the particular state-chartered bank's customers would not be assessed the regular transaction fee and also requested permission to add language thanking the ATM customers for "banking with" the state-chartered bank. The Division has no objection to the language informing the customers of the fee waiver, but is of the position that a non-bank provider cannot include the language thanking the customers for banking with the state-chartered bank, as this would mislead customers as to which entity is conducting the business of that ATM, under Mass. Gen. Laws c. 167B.

Recommended Content

People also viewed...

You recently viewed...

Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.

Learn more on our .

*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.