For Immediate Release - November 14, 2005

Consumer Affairs Office Releases Auto Insurance Survey

Callers Confirm They Pay Too Much, Want Competitive Pricing and More Choice

The Massachusetts Office of Consumer Affairs and Business Regulation today released results of an informal auto insurance survey taken of callers to the agency's Consumer Hotline between October 17 th and November 8 th.

Of the 526 respondents who answered the five question survey, an overwhelming majority believe they pay too much under the current Massachusetts auto insurance system and believe the system needs reform that includes competitive pricing and a wider variety of products and services.

"The results are very telling. They also confirm that most of our consumers don't realize that they are intentionally being overpriced in this system and they clearly don't agree with that," said Consumer Affairs Director Beth Lindstrom.

The following are the questions and results of the survey:

  1. Do you believe you pay too much under the current Massachusetts auto insurance system?
    YES: 86%
    NO: 12.7%
  2. Do you believe this system needs reform that includes allowing for competitive pricing and a wider variety of products and services?
    YES: 92%
    NO: 6.8%
  3. Should your town's accident rate be a major factor in the individual rate you pay?
    YES: 33.6%
    NO: 62.9%
  4. Were you aware that 86% of drivers in Massachusetts pay higher premiums so 14% can pay less?
    YES: 24.5%
    NO: 73.7%
  5. Do you think that's right?
    YES: 6%
    NO: 92%

194 callers declined to take the unscientific, voluntary survey for a variety of reasons, including non-resident status, non-driver, disability, language barrier or unspecified concerns. Not all of the 526 callers who responded to questions answered all five questions.