- Traditional telephone service will be operational unless telephone lines have been damaged. Please note that cordless phones require electricity and will not work.
- Cell phones that are charged will work unless cell towers have been damaged. Consider purchasing a car charger since home cell phone chargers require electricity.
- Other Voice over Internet Protocol (VoIP) phone services will not work unless battery backup is available. VoIP is a technology that allows you to make voice calls using a broadband Internet connection instead of a traditional phone line.
What to do to make sure you have phone service in the event of a power outage:
If you have landline telephone service in your home, make sure at least one of the phones is not cordless.
- If you have a cell phone, keep it charged and keep a cell phone charger in your car.
- If you have VoIP phone service, check with your service provider about whether or not battery backup is available in case of a power outage.
If you have any questions contact the Massachusetts Department of Telecommunications and Cable, at Telecommunications Complaint or call 1-800-392-6066 or contact the Federal Communications Commission at FCC Complaint or 1-800-225-5322.
Commonwealth of Massachusetts
Department of Telecommunications and Cable
2 South Station
Boston, MA 02110