The Office of Consumer Affairs and Business Regulation will provide you with information on your consumer rights and a referral to the appropriate consumer agency in your area for assistance with a complaint. You can reach the Office of Consumer Affairs Consumer Hotline at (617) 973-8787 or toll free at (888) 283-3757. You may also reach us by email at consumer@state.ma.us or use our online Contact Form.
The Attorney General's Consumer Protection Division offers a similar information and referral service. While they will not take legal action on an individual complaint, they may consider filing suit if there is a pattern of complaints that affect a large number of people. You can reach the Attorney General's Consumer Protection Hotline at (617) 727-8400 or file a complaint online at File a Complaint with the Attorney General's Office.
There are also other consumer protection agencies that deal with problems regarding specific industries. For contact information, click on the following link: www.mass.gov/consumer/complaints.
What You Need to Know When Filing a Complaint
• Under most circumstances, your complaint will be considered a public record and be available to any member of the public upon request.
• When responding to such a request, we generally do not disclose the name, address, phone number, or any other information that identifies the person filing the complaint.
• The complaint in its entirety may be disclosed to law enforcement and regulatory agencies who may assist in resolving the complaint.