- the date or approximate date of the breach
- steps that have been taken or are planned to deal with the breach
- consumers' right to obtain a police report
- instructions for requesting a credit report security freeze
The law allows Massachusetts consumers to place a security freeze on their credit reports for the first time. A security freeze prohibits a credit reporting agency from releasing any information from a consumers' credit report without written authorization. However, be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit, mortgages, employment, housing or other services.
If you have been a victim of identity theft, and you provide the credit reporting agency with a valid police report, it cannot charge you to place, lift or remove a security freeze. In all other cases, a credit reporting agency may charge up to $5 each to place, lift or remove a security freeze.
To place a security freeze:
- Send a written request to each of the credit bureaus by regular, certified or overnight mail (see addresses below) and include name, address, date of birth, social security number, and credit card number and expiration date for payment, if applicable. Please review the following links to the three credit bureaus for their specific requirements to place a security freeze:
- The credit bureaus have 3 business days after receiving your request to place a security freeze on your credit report
- The credit bureaus must also send written confirmation to you within 5 business days and provide you with a unique personal identification number (PIN) or password, or both that can be used by you to authorize the removal or lifting of the security freeze
To lift the security freeze: to allow a specific entity or individual access to your credit report:
- Call or send a written request to the credit bureaus by mail (see telephone numbers and addresses below), include proper identification (name, address, social security number) and the PIN number or password provided to you when you placed the security freeze as well as the identity of those entities or individuals you would like to receive your credit report or the specific period of time you want the credit report available.
Equifax Use telephone number provided in the security freeze placed confirmation letter
Experian 1-888-397-3742 or Experian Online Request to Lift Security Freeze
- The credit bureaus have 3 business days after receiving your request to lift the security freeze for those identified or individuals
To remove the security freeze:
- Send a written request to the credit bureaus by mail (see addresses below), include proper identification (name, address, social security number) and the PIN number or password provided to you when you placed the security freeze. NOTE: Experian is the only credit bureau that allows a telephone request to remove a security freeze at 1-888-397-3742 but requires certified or overnight mail for all removal requests by mail
- The credit bureaus have 3 business days after receiving your request to remove the security freeze
- For more information on security freeze removal, go to the following links:
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348
711 Experian Parkway
Allen, TX 75013
Fraud Victim Assistance Department
P.O. Box 6790
Fullerton, CA 92834
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