Guidelines for Making a Public Record Request

The Department of Telecommunications and Cable (DTC) encourages you to use the form below to make a public records request (PRR) of the DTC.  This helps to ensure the most expeditious and accurate response to your request.  Otherwise, written requests may be delivered by hand, mail, email, or fax.  While requests for public records may be made orally in person to the DTC’s Primary Records Access Officer (RAO), such requests may not be the subject of an appeal.  Telephone requests may be accepted at the discretion of the RAO.

The DTC has designated the following employee as its RAO who will assist requesters in fulfilling their requests:

Sandra Merrick, Primary RAO
Title: General Counsel
Business address: 1000 Washington Street, Suite 820, Boston, MA 02118-6500
Business telephone number: 617-305-3580
Business email:

Only questions pertaining to the PRR process or a PRR status should be sent to the RAO email account.

Public Record Request Form

Contacting a Secretariat or Agency

To help avoid delay in responses, please consider whether your public record request would more appropriately be directed to a different secretariat or agency.  Each secretariat and agency has a designated RAO who will receive and respond to public records requests. 

Secretariat (linked to PRR Page)RAO Email
Administration & Finance Public Records
Education Public Records
Energy & Environmental Affairs Public Records
Health & Human Services Public Records
Housing & Economic Development EOHED Public Records
Labor & Workforce Development Public Records Requests 
Public Safety & Security Public Records
Transportation Public Records


Categories of Public Records

General categories of public records in the possession of DTC are included below.  These records may be subject to redaction if they contain information that may not be disclosed by law, is exempt under the public records law, or is subject to other legally applicable privileges.

  • DTC Orders, Notices, and Consumer Advisories
  • DTC filings at the Federal Communications Commission
  • Cable Television forms prescribed by the DTC pursuant to statute
  • Consumer complaints
  • Cable television licenses
  • Telecommunications carriers’ rates, terms, and conditions

Links to Public Records of Frequent or Significant Interest