Please use the form above to make a public records request (PRR) of the Office of Consumer Affairs and Business Regulation (OCABR).

The Records Access Officer (RAO) for the OCABR may be reached at OCA.RAO@state.ma.us.  Only questions pertaining to the PRR process or a PRR status should be sent to that email account.  All public record requests should be submitted by using the form above.   

To help avoid delay in responses, please consider whether your public record request would more appropriately be directed to a different secretariat or agency. Each secretariat and agency has a designated Records Access Officer (RAO) who will receive and respond to public records requests.

Primary RAO: Chris Goetcheus, (617) 973-8767 or chris.goetcheus@state.ma.us
Secondary RAO: Jacqueline Horigan, (617) 973-8711 or
jacqueline.m.horigan@state.ma.us 

PRR Information

On June 3, 2016, Governor Baker signed into law “An Act to Improve Public Records,” enhancing public access to information.  That law went into effect January 1, 2017.  While diligent efforts are made every day across the Executive Branch to respond to a large number of public record requests, this law provides standards that will improve our approach so as to reduce delays and costs that burden accessibility.  

For additional information about making a request or filing an appeal, see Chapter 121 of the Acts of 2016 and 950 CMR 32.00.  

PRR Tips

Consider how you can narrow the scope of your request to expedite the production process.  The first four hours of work performed to respond to a PRR will be performed at no cost.  After that, the agency may charge up to $25 per hour. 

Public agencies must adhere to the law requiring them to secure personally identifiable information and prevent unwarranted invasions of privacy.  Documents containing such information must be redacted carefully before releasing, expanding time needed for production.  Consider how you might revise your PRR to exclude records containing such information.

Categories of Public Records

Below is a list of categories of public records maintained by the Office of Consumer Affairs and Business Regulation.  These records may be subject to redaction if they contain information that may not be disclosed by law, is exempt under the public records law or is subject to other legally applicable privileges.

  • Home Improvement Contractor Registrations, Complaints, Hearing and Arbitration Decisions
  • Lemon Law Arbitration Decisions
  • Data Breach Notifications