On April 1, 2008, regulatory reforms resulted in a change to a more competitive auto insurance market. This transition replaced the old "fix and establish" system where the Commissioner of Insurance set uniform rates for all carriers and drivers with a more open marketplace that allows insurers to compete for business by offering different rates, services, and policies approved by the Commissioner. To assess the effects of the first year of managed competition, the Division of Insurance commissioned a study that included a survey of over 4,500 insured drivers from across Massachusetts, and the perspectives of insurance agents and insurance company executives. The study details the results of the first year and outlines the new system's significant benefits for consumers.

To read the executive summary of the report, please click here.