By the Division of Banks
|Massachusetts Division of Banks|
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
|1000 Washington Street is an 11-story office building located on the corner of Washington Street and Herald Street in Boston. There is an attached parking garage adjacent to the building. The entrance to the parking garage is on Harrison Avenue. For GPS purposes, guests should use the address of "321 Harrison Avenue, Boston (or Roxbury), MA."|
From the North, take the Southeast Expressway (I-93) Southbound to Exit 20 B-A, I-90 West (Mass Pike/Albany Street). Bear left to Exit 20 B. Travel in the right hand lane of the off-ramp, following signs for I-90 West. Bear left at the Albany Street exit. At the second set of lights, turn right onto Traveler Street. At the next set of lights, turn right onto Harrison Ave. The entrance to the 1000 Washington Street parking garage is on the left hand side.
From the South, take the Southeast Expressway (I-93) Northbound to Exit 18 (Mass Ave./Frontage Road). Travel in the right hand lane, following signs for Downtown, Frontage Road North and South Boston. Following the sign for South End/Back Bay, make a left hand turn onto East Berkeley Street. At the second traffic light, turn right onto Harrison Avenue. The entrance to the 1000 Washington Street parking garage is on the left hand side.
From the West, take the Mass Pike (I-90) Eastbound to the South Station/Concord, NH exit. Continue on the ramp toward South Station. Take the first left off the ramp onto Kneeland Street. Turn left onto Harrison Avenue. Continue 0.4 miles to the entrance of the parking garage on the right side.
1000 Washington Street is also accessible by the Orange Line subway and the Silver Line bus line. The Orange Line runs between Oak Grove and Forest Hills. The closest stop is New England Medical Center; from there walk approximately 5 minutes to 1000 Washington Street. The SL4 route of the Silver Line runs between South Station at Essex Street in Boston and Dudley Station. Also, the SL5 route of the Silver Line runs between Temple Place at Downtown Crossing and Dudley Station. The closest stop to 1000 Washington Street via the Silver Line is Washington Street and Herald Street.
All units and personnel may be reached at the following main numbers:
Direct Telephone Extensions
|Consumer Assistance Unit||Consumer Assistance Unit||617-956-1501|
|Toll-free (800) 495-2265|
ext. 501 (within MA)
Fax: (617) 956-1599
TDD: (617) 956-1577
|FILE A COMPLAINT|
|Division of Banks||Consumer Complaint Form|
|Consumer Financial Protection Bureau||Credit Card Complaint Form|
|Foreclosure Delay Request Hotline||1-800-495-BANK (2265)|
|NeighborWorks' HOPE Hotline||1-888-995-HOPE (4673)|
|Mortgage Review Board||Andrew Papalegis||617-368-1648|
|Community Reinvestment Act (CRA)||Christine Snow||617-956-1544|
|Public Records Requests||Legal Unit||617-956-1520|
|Director of Communications||Pete Fullerton||617-973-8767|
|Chief Operating Officer||Sandra Clarke||617-956-1513|
|Special Assistant to the Commissioner||617-956-1510|
|FORECLOSURE DATABASE FILINGS|
|Foreclosure - Right to Cure Notices||Christine Snow||617-956-1544|
Contact the Legal Unit for questions on any of the following applications or transactions:
Bank and Credit Union Branch Applications
Bank and Credit Union Insurance Sales
Letters of Legal Existence
Opinions and Decisions
|Employment Opportunities||Sheila Frackleton||617-956-1570|
|LICENSING AND REGISTRATIONS|
|Automated Teller Machines (ATMs)||Marisol Monzon||617-956-1565|
Review the information on our website to apply for or amend a license for the following:
Mortgage Companies and Mortgage Loan Originators
|Bank Safety and Soundness||Mike Hensler||617-956-1524|
|Credit Union Safety and Soundness||Andrea Cipolla||617-956-1532|
|Bank and Credit Union Consumer Protection|
|Finance Companies||Liam O'Driscoll||617-956-1551|
|Money Service Businesses||Liam O'Driscoll||617-956-1551|
|Mortgage Brokers||Amy Hassey||617-956-1543|
|Mortgage Lender Community Investment (MLCI)||Christine Snow||617-956-1544|
|Mortgage Lenders||Amy Hassey||617-956-1543|
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