By the Division of Banks

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Mail Address


Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
1000 Washington Street is an 11-story office building located on the corner of Washington Street and Herald Street in Boston. There is an attached parking garage adjacent to the building. The entrance to the parking garage is on Harrison Avenue. For GPS purposes, guests should use the address of "321 Harrison Avenue, Boston (or Roxbury), MA."
From the North, take the Southeast Expressway (I-93) Southbound to Exit 20 B-A, I-90 West (Mass Pike/Albany Street). Bear left to Exit 20 B. Travel in the right hand lane of the off-ramp, following signs for I-90 West. Bear left at the Albany Street exit. At the second set of lights, turn right onto Traveler Street. At the next set of lights, turn right onto Harrison Ave. The entrance to the 1000 Washington Street parking garage is on the left hand side.

From the South, take the Southeast Expressway (I-93) Northbound to Exit 18 (Mass Ave./Frontage Road). Travel in the right hand lane, following signs for Downtown, Frontage Road North and South Boston. Following the sign for South End/Back Bay, make a left hand turn onto East Berkeley Street. At the second traffic light, turn right onto Harrison Avenue. The entrance to the 1000 Washington Street parking garage is on the left hand side.

From the West, take the Mass Pike (I-90) Eastbound to the South Station/Concord, NH exit. Continue on the ramp toward South Station. Take the first left off the ramp onto Kneeland Street. Turn left onto Harrison Avenue. Continue 0.4 miles to the entrance of the parking garage on the right side.

1000 Washington Street is also accessible by the Orange Line subway and the Silver Line bus line. The Orange Line runs between Oak Grove and Forest Hills. The closest stop is New England Medical Center; from there walk approximately 5 minutes to 1000 Washington Street. The SL4 route of the Silver Line runs between South Station at Essex Street in Boston and Dudley Station. Also, the SL5 route of the Silver Line runs between Temple Place at Downtown Crossing and Dudley Station. The closest stop to 1000 Washington Street via the Silver Line is Washington Street and Herald Street.

Telephone Numbers

All units and personnel may be reached at the following main numbers:

Direct Telephone Extensions


Consumer Assistance UnitConsumer Assistance Unit617-956-1501
 Toll-free (800) 495-2265
ext. 501 (within MA)
Fax: (617) 956-1599
TDD: (617) 956-1577 
Division of BanksConsumer Complaint Form
Consumer Financial Protection BureauCredit Card Complaint Form 
Foreclosure Delay Request Hotline
1-800-495-BANK (2265) 
NeighborWorks' HOPE Hotline
1-888-995-HOPE (4673) 
Mortgage Review Board Andrew Papalegis617-368-1648 
Community Reinvestment Act (CRA)Irene Weydt617-956-1546 
Public Records RequestsRecords Access Officer 
Director of CommunicationsChris Goetcheus617-973-8767
Chief Operating OfficerMary L. Gallagher617-956-1513
Special Assistant to the Commissioner 617-956-1510
Foreclosure - Right to Cure NoticesIrene Weydt617-956-1546
ParalegalMaureen Cunningham617-956-1520

Contact the Legal Unit for questions on any of the following applications or transactions:
Bank and Credit Union Branch Applications
Bank and Credit Union Insurance Sales 
Corporate Transactions  
Letters of Legal Existence  
Opinions and Decisions 
Parity Applications  
Wholly-owned Subsidiaries

Please visit MassCareers to search for vacancies at the Division of Banks  
Automated Teller Machines (ATMs)Marisol Monzon617-956-1565


Review the information on our website to apply for or amend a license for the following:

Mortgage Companies and Mortgage Loan Originators

Finance Companies (including Motor Vehicle Financing)
Debt Collectors and Loan Servicers
Check Cashers
Money Transmitters


Bank Safety and SoundnessMike Hensler617-956-1524
Credit Union Safety and SoundnessAndrea Cipolla617-956-1532
Bank and Credit Union Consumer Protection
and CRA
Irene Weydt617-956-1546 
Finance CompaniesLiam O'Driscoll617-956-1551
Money Service BusinessesLiam O'Driscoll617-956-1551
Mortgage BrokersHarkeem Dixon617-368-1617
Mortgage Lender Community Investment (MLCI)Irene Weydt617-956-1546
Mortgage LendersHarkeem Dixon617-368-1617