Welcome to the Massachusetts Division of Insurance web portal. We hope that you find the content on this site to be an objective source of information that can help you understand the complexities of your insurance coverage. When it comes to insurance, knowledge is your best policy.

The Division of Insurance (DOI) administers the laws of the Commonwealth as they pertain to the protection of the insurance consumer through the regulation of the insurance industry. The DOI monitors financial solvency, licenses insurance companies and producers, reviews and approves rates and forms, and coordinates the takeover and liquidation of insolvent insurance companies and the rehabilitation of financially troubled companies. We also investigate and enforce state laws and regulations pertaining to insurance and responds to consumer inquiries and complaints. The DOI provides the public with information regarding various types of insurance through this website and assorted publications.

We hope that you find the information you are seeking right here. If you have specific questions, a complaint to register or suggestions, please contact our Consumer Hotline (617) 521-7794 or (877)-563-4467 (Toll Free). You may also e-mail us a question or complaint by accessing the link under "Key Resources" on our homepage.

Mission Statement

The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. Protection of consumer interests is of prime importance to the Division and is safeguarded by providing accurate and unbiased information so consumers may make informed decisions and by intervening on behalf of consumers who believe they have been victimized by unfair business practices.