Consumers have millions of interactions every year with the more than 370,000 individuals and businesses licensed by the DPL’s 28 boards of registration to practice approximately 50 different trades and professions in Massachusetts. Although these interactions most often lead to satisfactory outcomes, consumers have the right to file a complaint if they feel as though a licensee or unlicensed individual has violated the standards of professional conduct.
In cases where it can be proven that a licensee or unlicensed individual or business has violated an applicable statute or regulation or is not safely practicing their trade or profession, DPL may open a complaint and conduct an investigation in coordination with the appropriate board of registration. Grounds for complaints may include, among other things, failure to adhere to standards of practice, fraud, fraudulent procurement of a license, misuse of client funds or records, negligence, practice while impaired by alcohol or drugs, sexual misconduct, and unlicensed practice.
If you have a complaint against a licensee, please download our Application for Complaint form. Please follow the instructions on the form and fill it out completely before mailing or faxing it back to our Office of Investigations. Please note that all complaints must be signed. If you wish to file a complaint electronically, please visit the Commonwealth’s new ePLACE Portal and follow the instructions for creating an account.
If you are not sure if a licensee’s actions rise to the level of misconduct, you may contact a DPL investigator to discuss your complaint by calling our Office of Investigations at (617) 727-7406. Consumers are also encouraged to consult our Consumer Fact Sheets for more detailed information about DPL-licensed professions, as well as our Frequently Asked Questions (FAQ): Filing a Complaint with DPL page for more information on the complaint process.