The Director's Office provides wide ranging administrative support and oversight to the 30 boards of registration and seven service units within the agency. The Director's Office also serves as an "omsbudsman" on behalf of the Governor, and as such is responsible for advocating the Governor's interests and those of the public on issues of common concern that are before the boards of registration. Other programs in the Director's office include:
The Coordinator of External Affairs is the Director's liaison to private professional associations, consumer groups, and other interested organizations. This office is also responsible for producing all agency publications and managing agency press relations.
The Deputy Director for Enforcement
The Deputy Director for Enforcement oversees the following offices:
Office of Investigations
The Office of Investigations provides the Division's front line of consumer protection. The formal consumer complaint process is generally initiated with this office. Investigators handle hundreds of telephone calls per week assisting consumers in determining the disciplinary status of licensees, filing complaints, resolving disputes, pursuing legal redress in the courts, and filling requests for public information. They also respond to the questions and problems of licensees, attorneys, and representatives of various state agencies.
The office conducts investigations into allegations of professional misconduct and inspections of business premises licensed by the boards. The office also handles all state electrical and plumbing inspections for the Commonwealth.
Complaint forms are available online for consumers who wish to file a complaint against a licensed professional who may have engaged in unprofessional conduct.
Office of Legal Counsel
The Office of Legal Counsel serves two basic functions. Administrative counsel assist the boards in developing policy and regulations, advise the boards on the propriety of proposed actions, negotiate with testing services and provide legal opinions regarding matters affecting the boards, the professions and the Division.
This office also includes hearings counsel who assist in expediting the disciplinary hearing process. Hearings counsel advise the boards on the legal and evidentiary issues involved in conducting adjudicatory hearings, draft recommended decisions, and in some cases, serve as the boards' designated hearings officers.
Office of Prosecutions
The prosecuting counsel assist the boards and the Office of Investigations in determining which consumer complaints against licensed professionals suggest professional misconduct. They prosecute disciplinary cases against licensees before the boards of registration and coordinate prosecution of board disciplinary action with other law enforcement agencies.
Health Care Fraud Unit (HCFU)
The HCFU is an enforcement entity at the Division of Professional Licensure supported by three investigators and three attorneys. The mission of the HCFU is to combat fraud committed by health care professionals and facilities licensed by the Board of Registration of Chiropractors and the Board of Registration of Allied Health ("licensees"). Among other things, the HCFU inspects health care clinics; investigates and prosecutes fraud complaints; negotiates and implements agreements imposing discipline; assists initiatives of the boards of registration; and services requests by public protection agencies and private insurers. Here, licensees are disciplined for deceptive practices such as excessive or false billing; improper referral relationships; charging for services not rendered; selling or sharing provider numbers; offering incentives to beneficiaries; and making false claims about credentials, diagnosis codes, and medical conditions, care, and results.
The Deputy Director for Administration
The Deputy Director for Adminstration oversees the following offices:
The general administration of the Division involves providing technical and operational support and direction, coordinating budget and administrative functions, completing capital projects, and providing central accounting and computer services.
Computer Services satisfies the information system needs of the Division by administering licensing systems, providing technology support services, developing information systems, and web based applications and services.
Computer Services acts as a liaison between the Commonwealth's Information Technology Division (ITD), lock box vendor, testing companies, Boards, licensees and other vendors/agencies. Computer Services is also responsible for DPL's network infrastructure, telephone system and web site. The Computer Services Department is comprised of three units - Network Services, Electronic Data Processing Services and Web Services. A brief summary of the services provided by each unit follows:
Network Services Unit - Responsible for maintaining the Division's information technology and telecommunications systems. Network Services manages the information technology needs within the Division by developing information systems and providing support for the Agency's Datacenter and desktop applications. The Unit supports the agency telephone system by maintaining it's user accounts and telephone set features. Netwrok Services is also responsible for ensuring that electronic licensee records are secure and that Division employees have continuous access to resources that protect consumers of the Commonwealth.
Electronic Data Processing Services Unit - Responsible for maintaining nearly 1,200,000 electronic licensee records for the Division of Professional Licensure and the Department of Public Health's Division of Health Professions Licensure. Responsibilities include processing an average of 270,000 renewals, 33,000 new licenses, and 60,000 record changes per year. Additionally, Data Processing is responsible for fulfilling requests for the agency licensee database.
Web Services Unit - is responsible for maintaining the Division's Internet and Intranet site. Web Services publishes daily updates to the Web sites and ensures that licensee information posted to the Web site is secure, accurate and up to date. Web services develops web based static pages and dynamic applications that make the user experience as helpful as possible.
The Accounting Unit accounts for all revenue collected by the Division and each of the 30 boards of registration. It supervises the electronic system of collection and transfer of funds through the lock box service, and receives, deposits and reconciles all over-the-counter revenue transactions. The Accounting Unit keeps cash receipt journals for the accurate recording and reporting of revenue received by fiscal year for the 30 boards.
With the implementation of the Information Warehouse, the Accounting Unit can now more accurately forecast revenue for a fiscal year and report back on actual revenue collected.
The Deputy Director for Professional Licensure
The Deputy Director for Professional Licensure oversees the 30 boards of registration within the Division:
The Division's administrative personnel, comprised of the executive directors and staff of the boards of registration, provide support and direction for the boards. They coordinate business processes, perform general planning and apply new approaches to testing, licensing and renewal.
Ten executive directors and 60 staff members work with the 30 boards of registration. Most directors are licensed in at least one of the professions of the boards they serve. The executive directors hold important positions within the structure of the Division. They administer the board offices with as few as one or as many as 12 staff to assist them with licensure, education and disciplinary activities. The directors develop policy, prioritize board management issues and generally facilitate all board operations. They act as links to professional groups outside the formal structure of the Division.
Administrative personnel participate in developing the Division's policy and strategies, bringing together areas of common interest and involvement in approaches to regulation of the licensed or certified professions. They encourage a cooperative spirit throughout the Division.
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