Massachusetts Department of Telecommunications and Cable Consumer Complaint Form

A printable version pdf format of    Complaint Form  / versión par imprimir pdf format of    Formulario de Queja  of this form is also available to fax or mail to the DTC Consumer Division.

The following information is very important to record your complaint into our system and be able to respond to you. Even if you give us an email address, we still need your phone number. Thank you.


How should we make contact with you regarding your complaint?


How did you hear about the DTC? Please select one
Your bill
DTC website
Referred by Agency (FCC, AG, Legislator etc.)
Outreach event
Lifeline Materials
Internet Search

Email Disclosure:
The text of your complaint will be considered public record and be available to any member of the public upon request. Generally, we do not disclose your name, address, phone number or any other information that identifies you and will not disclose this form.


DTC Consumer Division Phone: 617-305-3531 or 1-800-392-6066 (toll free)
Fax: 617-487-2591