Office of Consumer Affairs and Business Regulation
www.mass.gov/ocabr/

State Transportation Building
10 Park Plaza, Suite 810
Boston, MA 02116
(617) 973-8787
(888) 283-3757 (toll free, in MA only)

Federal Communications Commission
www.fcc.gov/

445 12th Street, SW
Washington, DC 20554
1-888-225-5322 (1-888-CALL FCC) Voice: toll-free
1-888-835-5322 (1-888-TELL FCC) TTY: toll-free
1-866-418-0232 FAX: toll-free

Federal Trade Commission
www.ftc.gov/

600 Pennsylvania Avenue, NW
Washington, DC 20580
(202) 326-2222
1-877-FTC-HELP (1-877-382-4357)

Office of the Massachusetts Attorney General

www.mass.gov/ago/

One Ashburton Place
Boston, MA 02108-1518
Phone: (617) 727-2200
TTY: (617) 727-4765

Massachusetts Broadband Institute
Division of Massachusetts Technology Collaborative
www.massbroadband.com/

75 North Drive
Westborough, MA 01581
Phone: (508) 870-0312
Fax: (508) 898-2275

Massachusetts Department of Public Utilities
www.mass.gov/dpu

One South Station
Suite 2
Boston, MA 02110
(617) 737-2836 (PHONE); 1-877-886-5066 (toll free); (617) 305-3742 (FAX)

Massachusetts State 911 Department
www.mass.gov/eopss/agencies/state-911/

1380 Bay Street, Building C
Taunton, MA 02780
Phone: 508-828-2911
General Fax: 508-828-2585

New England Conference of Public Utilities Commissioners
www.necpuc/org

50 State Street
Suite 1
Montpelier, VT 05602
 Phone: 802-522-4068

National Association of Regulatory Utility Commissioners
www.naruc/org

1101 Vermont Avenue, NW
Suite 200
Washington, D.C. 20005
Phone: 202.898.2200
Fax: 202.898.2213

Charter
http://www.charter.com/

Customer Service: 1 (800) 634-1008

Billing Address:
Charter Communications
P.O. Box 60187
Lost Angeles, CA 90060-0187

Correspondence Address:
Charter Communications
Government Relations Dept.
95 Higgins Street
Worcester, MA 01606

Comcast
http://www.comcast.com/

Customer Service: 1 (888) 633-4266

Billing Address:
Comcast
P.O. Box 1577
Newark, NJ 07101-1577

Correspondence Address:
Comcast
P.O. Box 6505
Chelmsford, MA 01824

RCN
http://www.rcn.com/boston/

Customer Service: 1 (800) 746-4726

Billing Address:
RCN Telecom Services, LLC
PO Box 11816
Newark, NJ 07101-8116

Correspondence Address:
RCN
Attn: Regulatory Customer Contact
956 Massachusetts Ave
Arlington, MA 02476

Verizon
http://www.verizon.com/          

Customer Service: 1 (800) 837-4966

Billing Address:
Verizon
P.O. Box 1100
Albany, NY 12250

Correspondence Address:
Verizon Online
PO Box 11328
St Petersburg, FL 33733