The beginning of the hurricane season brings the possibility of summer storms which can be accompanied by power outages. All telephone service customers should be aware that during a major power outage:
  • Traditional telephone service will be operational unless telephone lines have been damaged. Please note that cordless phones require electricity and will not work.
  • Cell phones that are charged will work unless cell towers have been damaged. Consider purchasing a car charger since home cell phone chargers require electricity.
  • Other Voice over Internet Protocol (VoIP) phone services will not work unless battery backup is available. VoIP is a technology that allows you to make voice calls using a broadband Internet connection instead of a traditional phone line.

What to do to make sure you have phone service in the event of a power outage:

If you have landline telephone service in your home, make sure at least one of the phones is not cordless.

  • If you have a cell phone, keep it charged and keep a cell phone charger in your car.
  • If you have VoIP phone service, check with your service provider about whether or not battery backup is available in case of a power outage.

If you have any questions contact the Massachusetts Department of Telecommunications and Cable, at Telecommunications Complaint or call 1-800-392-6066 or contact the Federal Communications Commission at FCC Complaint or 1-800-225-5322.

Commonwealth of Massachusetts
Department of Telecommunications and Cable
1000 Washington Street, Suite 820
Boston, MA 02118-6500

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