For Immediate Release - August 03, 2011

Dept. of Telecommunications and Cable Sets Listening Sessions for Review of Consumer Protection Regulations

Meetings scheduled for Pittsfield, Springfield, Worcester and Boston

BOSTON - August 3, 2011 - The Patrick-Murray Administration's Department of Telecommunications and Cable is hosting a series of listening sessions across the state as it considers updating consumer protection regulations.

The regulations, which apply to telephone and cable service to residential customers, have not been updated in 34 years. In that time, the industries have seen significant changes as companies now offer bundled packages of cable, phone and Internet service; and wireless communication has emerged as a mass-market service.

"As we consider updating these regulations, we want to hear from consumers and the industry about their concerns and the important areas on which we should focus," said Geoffrey Why, the Commissioner of the Department of Telecommunications and Cable. "These listening sessions will provide us with a roadmap as we consider the best way for these regulations to reflect current technology and marketing."

Sessions will be held at the following locations:


Wednesday, Aug. 10, 5-8 p.m.

Berkshire Community College

K111 Theater

1350 West St.


Thursday, Aug. 11, 5-8 p.m.

Springfield Technical CC

Building Two Theater

1 Armory Sq.


Monday, Aug. 15, 5-8 p.m.

UMass Medical Center

Amphitheater I S2-102

55 Lake Ave. No.


Monday, Aug. 22, 10 a.m. - 4 p.m.

State Transportation Building

Second Floor Conference Rooms 1-3

10 Park Plaza

For more on the sessions and the regulations, read the Notice of Public Informational Forums pdf format of Revised Billing and Termination Notice

The Patrick-Murray Administration's Department of Telecommunications and Cable regulates the telecommunications and cable industries, promotes competition, and protects consumers' interests. The Department is part of the Office of Consumer Affairs and Business Regulation, which can be found at its website , blog, and on Twitter @Mass_Consumer.