Consumer Sourced Data—Homeowners Complaints, 2011

Top 25 Companies

 

Company Name

Complaints in 2011

Market Share in MA

Massachusetts Property Underwriting Association

46

13.30%

Citation Insurance Company

7

7.42%

Arbella Mutual Insurance Company

8

7.11%

Liberty Mutual Fire Insurance Company

9

6.11%

Merrimack Mutual Fire Insurance Company

4

4.70%

Commerce Insurance Company

13

4.52%

Quincy Mutual Fire Insurance Company

5

4.20%

Safety Indemnity Insurance Company

1

3.83%

Vermont Mutual Insurance Company

7

3.48%

Amica Mutual Insurance Company

5

3.41%

Metropolitan Property and Casualty Ins. Company

4

2.87%

Safety Insurance Company

7

1.93%

Standard Fire Insurance Company

2

1.92%

Preferred Mutual Insurance Company

10

1.84%

United Services Automobile Association

2

1.82%

Narragansett Bay Insurance Company

4

1.60%

Citizens Insurance Company of America

1

1.57%

Liberty Mutual Insurance Company

3

1.23%

Hingham Mutual Fire Insurance Company

3

1.14%

LM Insurance Corporation

5

1.10%

Massachusetts Bay Insurance Company

1

1.10%

Cambridge Mutual Fire Insurance Company

3

1.06%

Norfolk & Dedham Mutual Fire Insurance Company

2

1.00%

Travelers Indemnity Company

3

0.99%

Dorchester Mutual Insurance Company

1

0.91%