Consumer Sourced Data—Homeowners Complaints, 2012

Top 25 Companie


Company Name

Complaints in 2012

Market Share in MA

Massachusetts Property Underwriting Association

30

12.7%

Citation Insurance Company

4

7.96%

Arbella Mutual Insurance Company

12

7.27%

Liberty Mutual Fire Insurance Company

12

5.79%

Commerce Insurance Company

13

4.72%

Merrimack Mutual Fire Insurance Company

5

4.43%

Amica Mutual Insurance Company

4

3.46%

Vermont Mutual Insurance Company

9

3.44%

Quincy Mutual Fire Insurance Company

4

2.93%

Metropolitan Property and Casualty Ins. Company

4

2.80%

Phoenix Insurance Company, (The)

10

2.47%

Narragansett Bay Insurance Company

4

2.15%

Safety Insurance Company

6

2.01%

Bunker Hill Insurance Company

5

1.92%

Preferred Mutual Insurance Company

10

1.84%

United Services Automobile Association

4

1.82%

Standard Fire Insurance Company

1

1.81%

Liberty Mutual Insurance Company

8

1.50%

USAA Casualty Insurance Company

1

1.46%

Chartis Property Casualty Company

1

1.42%

Massachusetts Homeland Insurance Company

3

1.23%

LM Insurance Corporation

1

1.16%

Massachusetts Bay Insurance Company

1

1.03%

Hingham Mutual Fire Insurance Company

2

0.99%

LM General Insurance Company

2

0.98%