Consumer Sourced Data—Homeowners Complaints, 2013

Top 25 Companies

 

Company Name

Complaints in 2013

Market Share in MA

Citation Ins Co

2

8.03%

Arbella Mut Ins Co

6

7.33%

Liberty Mut Fire Ins Co

1

5.39%

Commerce Ins Co

7

4.73%

Merrimack Mut Fire Ins Co

2

4.22%

Safety Ind Ins Co

0

4.19%

Amica Mutual Insurance Company

1

3.60%

Vermont Mutual Insurance Company

8

3.49%

Metropolitan Prop & Cas Ins Co

4

2.75%

Pacific Ind Co

0

2.68%

Quincy Mut Fire Ins Co

2

2.66%

Phoenix Ins Co

4

2.53%

Narragansett Bay Ins Co

1

2.19%

Safety Ins Co

2

2.08%

United Serv Automobile Assn

2

1.88%

Liberty Mut Ins Co

4

1.87%

Preferred Mut Ins Co

5

1.84%

Federal Ins Co

0

1.58%

USAA Casualty Insurance Company

2

1.56%

Bunker Hill Ins Co

0

1.52%

Citizens Ins Co Of Amer

0

1.42%

LM Gen Ins Co

1

1.42%

AIG Prop Cas Co

0

1.42%

Standard Fire Ins Co

0

1.33%

Dorchester Mut Ins Co

0

1.21%