|TO:||Personal Automobile Insurers Subject to M.G.L. c. 26, §8G and Regulation 212 CMR 2.00|
|FROM:||Linda Ruthardt, Commissioner of Insurance|
|DATE:||April 29, 1997|
|RE:||Claim Repair Practices|
|The purpose of this bulletin is to remind all concerned parties that the laws of Massachusetts and the various regulations issued thereunder prevent any claim person from steering or directing an insured of any company to or from a particular auto body repair shop. We also want to confirm that Bulletin 94-03, issued on April 15, 1994, regarding the distribution of the list of registered auto body shops from Massachusetts by County is still in effect.|
Please make sure that your staffs, and agents are reminded that:
Last, we are concerned that consumers do not always appear clear on who is obligated to pay storage charges and under what circumstances. Please assure that consumers receive clear information about how their coverage responds to such charges, including any information they need that will help them avoid unpleasant surprises relating to mechanics liens.
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