About Division of Insurance EnforcementThe Division pursues allegations of misconduct by licensees including insurance producers, insurance advisors, public adjusters, reinsurance intermediaries, viatical loan brokers and providers, viatical settlement brokers and providers, insurance companies, health maintenance organizations and self-insurance groups. These investigations entail interviewing witnesses, questioning suspected perpetrators and reviewing documentary evidence supporting allegations of unfair methods of competition, unfair or deceptive acts or trade practices and other violations of insurance laws and regulations. When warranted, enforcement counsel prosecute matters following investigative efforts. Enforcement actions include, but may not be limited to, the following through negotiated settlements or administrative hearings: cease and desist orders; the establishment of compliance programs; license sanctions, including revocation or suspension; restitution and/or the imposition of financial penalties
(For copies of any administrative actions, please contact Renee Stewart at Renee.Stewart@state.ma.us)
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