2005 Private Passenger Automobile Insurance Complaints and Market Share

Premium Share in 2005 Complaints Filed in 2005 Complaints per $10,000,000 in Premium
Commerce Group
Commerce Insurance Company
29.10% 203 1.53
Safety Group
Safety Insurance Company
11.16% 112 2.20
Arbella Insurance Group
Arbella Mutual Insurance Company; Arbella Protection Insurance Company, Inc.
9.17% 60 1.43
Liberty Mutual Group
Liberty Mutual Fire Insurance Co.; Liberty Mutual Insurance Co.; Peerless Insurance Co.
7.48% 75 2.20
Travelers Group
Premier Insurance Co. of Massachusetts; Travelers Indemnity Company; Travelers Property Casualty Co. of America
7.40% 71 2.10
Metropolitan Group
Metropolitan Property and Casualty Insurance Company
7.40% 99 2.93
Plymouth Rock Insurance Group
Pilgrim Insurance Company; Plymouth Rock Assurance Corporation
5.65% 45 1.75
Hanover Insurance Group Allmerica Financial
Alliance Insurance Company; Hanover Insurance Company; Massachusetts Bay Insurance Company; Citizens Insurance Company of America
5.16% 76 3.23
White Mountains Group
Employers' Fire Insurance Company; Massachusetts Homeland Insurance Company; OneBeacon America Insurance Company; OneBeacon Insurance Company
3.81% 44 2.53
Amica Mutual Group
Amica Mutual Insurance Company
3.79% 31 1.79
CNA Insurance Group
American Casualty Company of Reading, Pennsylvania; Boston Old Colony Insurance Company; Glens Falls Insurance Company; National Fire Insurance Company of Hartford
2.27% 12 1.16
United Services Automobile Association Group
United Services Automobile Association; USAA Casualty Insurance Company
2.10% 7 0.73
Quincy Mutual Group
Quincy Mutual Fire Insurance Company
1.20% 8 1.46
Main Street American Group
NGM Insurance Company
1.19% 15 2.76
Allianz Insurance Group
American Automobile Insurance Company; Fireman's Fund Insurance Company
0.79% 12 3.33
Norfolk & Dedham Group
Norfolk & Dedham Mutual Fire Insurance Company
0.76% 2 0.57
Sentry Insurance Group
Middlesex Insurance Company; Sentry Insurance A Mutual Company
0.51% 7 3.00
Electric Insurance Group
Electric Insurance Company
0.47% 4 1.87
State Farm Group
State Farm General Insurance Company; State Farm Mutual Automobile Insurance Company
0.40% 1 0.55
Remainder of Market (13 Groups) 0.19% 24 27.69