2006 Private Passenger Automobile Insurance Complaints and Market Share

Premium Share in 2006 Complaints Filed in 2006 Complaints per $10,000,000 in Premium
Commerce Group
Commerce Insurance Company
31.51% 169 1.26
Safety Group
Safety Insurance Company
11.20% 81 1.69
Arbella Insurance Group
Arbella Mutual Insurance Company; Arbella Protection Insurance Company, Inc.
9.58% 73 1.79
Liberty Mutual Group
Liberty Mutual Fire Insurance Co.; Liberty Mutual Insurance Co.; Peerless Insurance Co.
7.72% 52 1.58
Metropolitan Group
Metropolitan Property and Casualty Insurance Company
7.14% 90 2.95
Travelers Group
Premier Insurance Co. of Massachusetts; Travelers Indemnity Company; Travelers Property Casualty Co. of America
7.00% 66 2.21
Plymouth Rock Insurance Group
Pilgrim Insurance Company; Plymouth Rock Assurance Corporation
6.13% 54 2.06
Amica Mutual Group
Amica Mutual Insurance Company
3.64% 33 2.13
Hanover Insurance Group Allmerica Financial
Alliance Insurance Company; Hanover Insurance Company; Massachusetts Bay Insurance Company; Citizens Insurance Company of America
3.60% 40 2.60
White Mountains Group
Employers' Fire Insurance Company; Massachusetts Homeland Insurance Company; OneBeacon America Insurance Company; OneBeacon Insurance Company
2.94% 33 2.63
Allstate Insurance Group
Allstate Insurance Company; Encompass Insurance Company of MA
2.35% 15 1.50
United Services Automobile Association Group
United Services Automobile Association; USAA Casualty Insurance Company
2.12% 8 0.88
Quincy Mutual Group
Quincy Mutual Fire Insurance Company
1.35% 11 1.91
Main Street American Group
NGM Insurance Company
1.27% 4 0.74
Norfolk & Dedham Group
Norfolk & Dedham Mutual Fire Insurance Company
0.82% 5 1.43
Allianz Insurance Group
American Automobile Insurance Company; Fireman's Fund Insurance Company
0.54% 12 5.23
Electric Insurance Group
Electric Insurance Company
0.46% 3 1.54
State Farm Group
State Farm General Insurance Company; State Farm Mutual Automobile Insurance Company
0.42% 4 2.21
Remainder of Market (13 Groups) 0.21% 6 6.63