2007 Private Passenger Automobile Insurance Complaints and Market Share

Premium Share in 2007 Complaints Filed in 2007 Complaints per $10,000,000 in Premium
Commerce Group
Commerce Insurance Company
31.94% 175 1.36
Safety Group
Safety Insurance Company
11.47% 92 1.99
Arbella Insurance Group
Arbella Mutual Insurance Company; Arbella Protection Insurance Company, Inc.
9.40% 62 1.64
Liberty Mutual Group
Liberty Mutual Fire Insurance Co.; Liberty Mutual Insurance Co.; Peerless Insurance Co.
7.94% 48 1.50
Metropolitan Group
Metropolitan Property and Casualty Insurance Company
6.86% 54 1.95
Travelers Group
Premier Insurance Co. of Massachusetts; Travelers Indemnity Company; Travelers Property Casualty Co. of America
6.66% 65 2.42
Plymouth Rock Insurance Group
Pilgrim Insurance Company; Plymouth Rock Assurance Corporation
6.01% 40 1.65
Amica Mutual Group
Amica Mutual Insurance Company
3.65% 26 1.76
Hanover Insurance Group Allmerica Financial
Alliance Insurance Company; Hanover Insurance Company; Massachusetts Bay Insurance Company; Citizens Insurance Company of America
3.63% 37 2.52
White Mountains Group
Employers' Fire Insurance Company; Massachusetts Homeland Insurance Company; OneBeacon America Insurance Company; OneBeacon Insurance Company
2.79% 36 3.20
Allstate Insurance Group
Allstate Insurance Company; Encompass Insurance Company of MA
2.32% 12 1.28
United Services Automobile Association Group
United Services Automobile Association; USAA Casualty Insurance Company
2.16% 7 0.80
Quincy Mutual Group
Quincy Mutual Fire Insurance Company
1.44% 10 1.72
Main Street American Group
NGM Insurance Company
1.25% 6 1.19
Norfolk & Dedham Group
Norfolk & Dedham Mutual Fire Insurance Company
0.95% 5 1.31
Allianz Insurance Group
American Automobile Insurance Company; Fireman's Fund Insurance Company
0.46% 6 3.27
Electric Insurance Group
Electric Insurance Company
0.44% 5 2.82
State Farm Group
State Farm General Insurance Company; State Farm Mutual Automobile Insurance Company
0.41% 4 2.40
Remainder of Market (13 Groups)
0.24% 4 4.21

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