2008 Private Passenger Automobile Insurance Complaints and Market Share

Premium Share in 2008 Complaints Filed in 2008 Complaints per $10,000,000 in Premium
Commerce Group
Commerce Insurance Company
31.00% 169 1.47
Safety Group
Safety Insurance Company
11.05% 68 1.65
Arbella Insurance Group
Arbella Mutual Insurance Company; Arbella Protection Insurance Company, Inc.
9.25% 35 1.02
Liberty Mutual Group
Liberty Mutual Fire Insurance Co.; Liberty Mutual Insurance Co.; Peerless Insurance Co.
8.37% 48 1.53
Metropolitan Group
Metropolitan Property and Casualty Insurance Company
6.53% 51 2.10
Travelers Group
Premier Insurance Co. of Massachusetts; Travelers Indemnity Company; Travelers Property Casualty Co. of America
6.28% 50 2.14
Plymouth Rock Insurance Group
Plymouth Rock Assurance Corporation
5.88% 30 1.37
Hanover Insurance Group Allmerica Financial
Alliance Insurance Company; Hanover Insurance Company; Massachusetts Bay Insurance Company; Citizens Insurance Company of America
3.84% 28 1.96
Amica Mutual Group
Amica Mutual Insurance Company
3.62% 21 1.56
White Mountains Group
Employers' Fire Insurance Company; Massachusetts Homeland Insurance Company; OneBeacon America Insurance Company; OneBeacon Insurance Company
2.49% 16 1.71
United Services Automobile Association Group
United Services Automobile Association; USAA Casualty Insurance Company
2.12% 5 0.63
Allstate Insurance Group
Allstate Insurance Company; Encompass Insurance Company of MA
2.11% 12 1.53
Quincy Mutual Group
Quincy Mutual Fire Insurance Company
1.67% 6 0.97
Main Street American Group
NGM Insurance Company
1.26% 4 0.86
Progressive Group
Progressive Direct Insurance Company
1.24 19 4.12
Norfolk & Dedham Group
Norfolk & Dedham Mutual Fire Insurance Company
1.12% 6 1.44
Allianz Insurance Group
American Automobile Insurance Company; Fireman's Fund Insurance Company
0.48% 7 3.91
Pilgrim Insurance Company 0.48% 8 4.49
State Farm Group
State Farm General Insurance Company; State Farm Mutual Automobile Insurance Company
0.42 1 0.64
Electric Insurance Group
Electric Insurance Company
0.40% 4 2.69
Remainder of Market (13 Groups)
0.39% 11 7.67